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Enterprise: single sign-on working for web apps but not web maps

Amylewislakecountymn

This is all taking place within our Enterprise Deployment. Whenever I am in a web map that has a web app developed with it, I am asked to log in again and again. It will typically pop up repeatedly whenever I zoom in or out. Otherwise the single sign-on works for web apps and web maps that do not have a web application developed from it.

The other exception is one user is getting the same sign in prompt within the web apps. Do know what could be causing this? It’s really stumping the IT department and I.

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ZachBodenner

I had a similar thing happen but before I share what fixed my problem I have a couple questions: so the login prompt occurs when using the actual Enterprise Portal Web Map viewer? Or actually the app that is referencing the map? Are your apps developer edition (so self-hosted) or just portal-item style web apps?

Amylewislakecountymn

The login prompt will occur when I am using the Enterprise portal map viewer (beta and classic). The web apps used are just portal-item style web apps. However for one user within our entire organization, they're getting the log-in prompt when using portal-item style web apps and when viewing maps in map viewer.

ZachBodenner

Hm, alright so that's outside the scope of what happened to me. One other thought though, is this all web maps with an app build from them? Even if so, is it possible there's something else lurking behind the scenes, like the services or items are coming from a server with a rest endpoint that's only available to some users?

Amylewislakecountymn

I believe there is something else behind the scenes. How would I check rest endpoints and their availabilities? These maps use almost entirely referenced feature layers, not sure if that is worth mentioning.

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