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Onvolledige registratie

Caitlin

Hallo,

Ik heb me vorige week geregistreerd voor de digitale toegang tot UC. Via mijn organisatie heb ik aanvullende toegang via het onderhoudsabonnement. Na registratie kreeg ik telkens wanneer ik de agenda probeerde te bekijken te horen dat mijn registratie onvolledig was en dat ik contact moest opnemen met confregis@esri.com om mijn registratie te voltooien. Dit is een probleem waar ik bijna een week later nog steeds mee bezig ben. Ik heb ze meerdere keren gemaild en ik heb geen reactie ontvangen. Mijn collega heeft vergelijkbare problemen en heeft meerdere keren gebeld, maar nooit een reactie gekregen. Ik wil graag vandaag en later deze week de sessies bijwonen. Ik heb een afbeelding bijgevoegd van de banner die op de website aangeeft dat mijn registratie onvolledig is.

Heeft iemand advies over hoe ik toegang kan krijgen / mijn registratie kan voltooien?

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Accepted answers

SandiPeterson

Hi @Caitlin -

A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

@jzcgis A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

All comments

Caitlin

This worked for me as well! Thank you

SandiPeterson

That's great news - thanks so much for letting me know.

jzcgis

Thank you!! I emailed them and they fixed it!!

Caitlin

Thank you Sandi, I've sent them an email and hopefully this will all be sorted by tomorrow!

SandiPeterson

Hi @SME-IT-Help - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @RebeccaBrooks - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

HI @Matt_hoffman - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @Caitlin -

SandiPeterson

jzcgis

@SandiPeterson Should we expect this to be fixed today? Some of us are taking time from work to see these sessions. Most people with the complimentary access are working. Hope you understand, this is really frustrating.

SME-IT-Help

We're also having the same issue for some of our team. No responses when calling or emailing them.

Caitlin

Thank you for the update Sandi! I'll wait for the events registration team to contact me.

RebeccaBrooks

I am also having the same issue. "THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS." but my account says I'm registered for UC Digital Access - Complimentary. I did just get a response though, so hopefully it's being corrected soon? I'm really looking forward to watching the sessions this week.

jzcgis

Thank you Sandi, the message says

THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS.

I also registered through complimentary access. Some people suggest incognito or using Edge or other browsers but that didn't work for me (worked for others).

SandiPeterson

Hi Caitlin - Our events registration team has been alerted and provided with a link to you message and the replies from other below.

Matt_hoffman

I'm struggling with the same issue.

jzcgis

Same issue! Many others are having the same problem. I have emailed them, called them (no answer) and tweeted at them. Hopefully enough people say something because we cannot see any sessions!

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