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Add Data from ArcGIS Online/ Add Basemap in active!!

Mohamedhared22

Dear All,

I am a student studying the GIS Specliaztion course at the Coursera portal. I got 1-year learning license. but after installing the desktop version ( ArcGIS 10.6) both add base map and add data from ArcGIS online are not active. Can anyone please help to activate these two options?

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Accepted answers

JayantaPoddar

Close all ArcGIS Applications.

- Install ArcGIS Desktop TLS Patch for ArcGIS Desktop 10.6.1?

- Ensure your system is connected to internet

- Open ArcMap. If the issue still persists, "Run Connection Test..." from the ArcGIS (Globe) icon in Taskbar.

Share the results of the tests performed. e.g.

More troubleshooting steps can be found here Troubleshooting issues adding ArcGIS Online basema... - Esri Community

All comments

JerryBartz

Your problem can be caused by a number of reasons. A good troubleshooting guide is provided at:
https://support.esri.com/en/technical-article/000013300

Mohamedhared22

Many Thanks. Perfect Solution. It worked well.