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Geopoint locations don't show in Form view (survey123 website, Data tab)

DataOfficer

When viewing Survey123 results via the Survey123 website (survey123.arcgis.com) for one of our forms, we have recently noticed that the geopoint locations no longer appear in the Form view (Data tab). Instead, where the map would normally appear it is blank. This is not the same across all of our Survey123 forms.

Screenshot showing an example of the blank map:

Points appear to be displaying correctly in the main map window - just not the Form view.

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Accepted answers

Alison_Gou_

Hi @DataOfficer ,

The reason why I asked is because there has been similar issue raised. The issue being audio question would stop survey from loading properly. Based on your reply, I think you were experiencing this issue.

However, it has been fixed and your survey with audio questions should be open properly now.

Regards,

Alison

All comments

Alison_Gou_

Hi @DataOfficer

There is a known limitation, which is using WKT for map spatial reference would lead to similar observation.

Can you check the spatial reference of map in the survey? This will help us to make sure if you are using the same as I mentioned above.

Regards,

Alison

DataOfficer

Hi @alison_gou ,

The spatial reference of the feature service shows as being 4326 (WGS84).

Alison_Gou_

Hi @DataOfficer ，

Sorry I was not quite clear about my previous post.

I believe, when you say 'The spatial reference of the feature service shows as being 4326 (WGS84)', it is the feature service created by Survey123. And it should be 4326 by design.

What I would like to confirm is actually the map's spatial reference in your map question. I hope this is clearer.

Regards,

Alison

DataOfficer

Hi @alison_gou ,

Thank you for the clarification. How can I check the spatial reference of the map question in Survey123?

Regards,
Rob

Alison_Gou_

Hi @DataOfficer

Thanks for your reply.

I am afraid we have to do more test to proceed. Let's open the response in view mode. Please follow the steps:

In the Data page of surveys which can reproduce your issue, find the global ID of the submitted response .

2. add the GlobalID to the end of "?mode=view&globalId=", for example, you should get something like

?mode=view&globalId=75d50008-4c5a-4616-8112-c17e902b7db4

3. Format final url to something like

https://survey123.arcgis.com/share/9da652b1045c4fd1b2eaf71530c09be8?mode=view&globalId=75d50008-4c5a-4616-8112-c17e902b7db4

replace the sample values with your real survey values.

After you open the above URL, can you see the missing map?

Regards,

Alison

DataOfficer

Hi @alison_gou ,

I have just followed your steps, but my survey does not function well in the web browser as it contains nested repeats and complex logic. is designed for use in the field app, and was developed in Connect.

The web form that loads using the URL you described (but edited to fit my data) does not show the map questions, and permanently shows a loading symbol over the form itself.

Regards,
Rob

Alison_Gou_

Hi @DataOfficer ，

There are two more tests you can do.

1. Survey123 3.13 just released today and you may open your survey with new version to see how it goes;

2. If still not working, follow steps below:

Open the Data page of which survey goes wrong.
Open developer tool and click on 'console' to observe and capture errors.
Open form view and click on the zoom in&zoom out ( + and - button on the map) button on the map to see if there are errors.

I have a similar situation below:

DataOfficer

Hi @Alison_Gou_ ,

1. Do you mean the release of Survey123 3.13 should affect the view of the data in the Survey123 website?
I've just tried logging in to the Survey123 website and it is showing the following error when I try and open my surveys:

Because of this, I can't perform Step 2.

Alison_Gou_

Hi @DataOfficer

Since your survey is published before new release, I'm curious about how survey would behave on the new version.

Try to open your survey website in a private mode of browser and see what happens. To do this, right click on browser icon and select 'new private/incognito window'.

If you encounter any error, can you tell me whether it is from Date page or Web app?

DataOfficer

Hi @alison_gou ,

I get the same error message when opening up in an incognito window. The error occurs literally just clicking on the survey form icon from the My Surveys page (https://survey123.arcgis.com/surveys). For a split second it shows the Overview tab of the survey but then displays the error. I.e., when it is trying to open https://survey123.arcgis.com/surveys/[itemid]/overview. Just to reiterate, we don't use this survey form in the web app. It was designed to be used in the field app.

DataOfficer

Hi @alison_gou , further testing shows this latest error (The survey does not exist or is not accessible) is affecting multiple forms related to multiple feature services and so I have raised a support case, as this appears to be a wider issue (perhaps related to the 3.13 release).