Good afternoon,
Whatever I do, I cannot generate feature reports for my survey. It keeps on saying 'The task failed because all reports failed to run convertToPdf.' when I preview sample report.
If I generate a sample report in Word format and download it to my laptop, the Word file doesn't open and dislpay: 'Word experienced an error trying to open the file. ...'
Individual sample templates would work for only a couple of hours after generation. Then, when I generate feature reports again, S123 displays the same 'failed to convert error'.
Has someone ever run into the same issue. I have desperately been trying to find the cause of this problem, but no luck yet .
Attached are XLSform, Word template, and the corrupted feature report in Word format.
Thank you,
Stan
