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ArcGIS Earth 1.13 - Blank screen when logging in using enterprise signin (SAML)

AnthonyRyanEQL

Hi there,

Is anybody experiencing the blank screen when trying to log into portal via enterprise login?

This experience is very very similar to the known issue seen in ArcGIS Pro 2.7 when not using the browser to sigin.

I'm hoping there is registry setting & portal redirect that can be applied similar to the fix in ArcGIS Pro.

Thanks

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Willy

Hello @AnthonyRyanEQL

Thanks for your feedback. ArcGIS Earth team will investigate this blank screen issue with enterprise login. And thanks very much for the information about the ArcGIS Pro solution, it is very helpful to us. Does the blank screen have largely been blocking your work? we are planning to address the fix and its release as soon as possible.

Thank you

AnthonyRyanEQL

Willy,

Thanks for looking into this. This issue does impact my work on assessing the application as our authentication to Portal is via SAML only. We do have inbuilt accounts for admin work only.

Regards

Willy

@AnthonyRyanEQL Please confirm if you are using ArcGIS Earth of 1.13, we have improved a lot about the login-in ever since. If your issue is still existing in 1.13, could you please give us more details about your Portal and SAML?

AnthonyRyanEQL

WillyLi,

This is the version I'm using. I downloaded it on Aug 5th 2021

Our Enterprise deployment is 10.7.1 hosted in AWS using Azure AD for SAML. Is there anything in particular you need me to find out?

Willy

@AnthonyRyanEQL , Thanks a lot for your information, it is enough for us to start our investigation now, our developers will be working on it ASAP.

Willy

Hi @AnthonyRyanEQL We can't reproduce the blank screen in our testings, it might be related to the login-in control adapting to your network/portal environment issue. When the login window is open, you can press F12 to open the web browser control debugging window to try to find some clues, like below:

We are also considering supporting login via an external web browser like ArcGIS Pro.

AnthonyRyanEQL

WillyLi,

I displayed the debugging screen and found a 401 error on the my company's url for ADFS. I went back to the configuration for ArcGIS Pro 2.7, removed the 'SignInFromBrowser' registry setting and monitored the http traffic. The same blank signin screen & same error in the url occurred in ArcGIS Pro signin as it did for ArcGIS Earth

Willy

@AnthonyRyanEQL Thanks again for your try and comments, it seems we should adopt the external web browser to get a thorough solution for the customer's complicated login-in environment. it has been added to our schedules.

AnthonyRyanEQL

Willy,

Any indication of timelines of when this might be completed? Only asking as we would like to evaluate this product from an end user perspective and at the moment it's dead to us.

Thanks

Willy

Hi @AnthonyRyanEQL

We are going to ship this feature in the next release, several months later, probably in 2021 Q4.

Thanks

AnthonyRyanEQL

Willy,

Excellent news. Is the fix for the browser redirect or a correction in the login screen? This issue with ArcGIS Pro has been resolved in their V2.8

Thanks

Willy

Hi @AnthonyRyanEQL Thanks for your info. Fixing for the browser redirection will be our first choice, and we will also try to do the correction in the login screen as well if the time and the testing environment are both available. In our development, there is no product environment like yours, if we need some more feedback in addressing this issue, would you mind giving us some more help? thank you.

tchaulla

I am experiencing the same issue - the same blank white screen when I try to login to ArcGIS Online through ArcGIS Earth. I downloaded the newest ArcGIS Earth today. I am using Chrome as well.

Not sure if this is related, but in the past I have had major problems logging into ArcGIS Pro - we tried the registry editor and many other workarounds.

AnthonyRyanEQL

How are you logging into AGOL? Are you using a built-in account (named user) or an Enterprise account?

tchaulla

To log into AGOL, I click the "not signed in" and then the "sign in" button on the top right corner. I'm using a built-in account with Johns Hopkins University.

I would be open to ESRI remote accessing my screen.

Willy

Hi @AnthonyRyanEQL ArcGIS Earth now supports login with an external web browser, the new feature is shipped with ArcGISEarth 1.14

The steps are:

1. Open the login window.

2. Select "Portal Manager" in the login window

3. Check the "Sign in using browser" in the portal manager window.

4. Close the "Portal manager" window, then login in, in this case, a web browser will be launched to the login page, and the ArcGISEarth login window becomes below, it is waiting for your login in the external browser,

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