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vastgelopen in een redirect-lus, kan niet registreren voor UC, andere mensen hebben hetzelfde probleem. Kom op ESRI!!!

RomanKahler1

Meerdere mensen in mijn organisatie hebben hetzelfde probleem, kunnen zich niet registreren en worden steeds teruggezet in dezelfde redirect-lus. Heb al de chatondersteuning ingevuld, meerdere e-mails gestuurd, een voicemail achtergelaten bij onze accountvertegenwoordiger. Het lijkt erop dat veel anderen hier hetzelfde probleem hebben en geen ondersteuning hebben ontvangen. Eerlijk gezegd ben ik hier niet echt verrast over, het is bijna te verwachten, maar ik hoopte echt enkele van de seminars vanmiddag bij te wonen.<\/P>

<\/P>

Elke ESRI-ondersteuning die dit leest, staat dit op iemands radar of zijn we hier aan onze lot overgelaten?<\/P>

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User Conference 2021

Accepted answers

Anonymous User

Hi @RomanKahler1,

Please reach out to the Live Support chat available on the Esri User Conference webpage for assistance: 2021 Esri User Conference: July 12-15 | Join Us Virtually

Anonymous User

Hi all,

We apologize for the inconvenience and thank you for your patience as we try to resolve these issues. We are actively trying to troubleshoot so that we can get as many users into the conference as possible. In the meanwhile, here are some helpful reminders:

If you registered today (7/12) for the event, the registration still needs to be processed. This can take up to two hours, so please be patient.
If you have duplicate registrations, one will need to be canceled in order to get into the platform. Please notify our Live Help Team so that they can update your registration.
If you registered for the Plenary Access Only, you can watch the livestream here.
If you are experiencing technical issues, please try to:

Log in again using a different supported browser (Chrome, Firefox, Safari, and Microsoft Edge).
Clear your web browser's cookies or cache
Check your Wi-Fi connectivity.
Disconnect if using a VPN, and log in again

If all of these do not work, it could be a safe-listing issue. Please work with your IT Team on getting these links safe-listed:

uc2021.esri.com
onlineeventapi.com
oepauthentication.azurewebsites.net
fileviewer.freemanco.com
eu.jotform.com/OEP_Support/freeman-virtual-support-portal
Cdn.livestream.com
Api.new.livestream.com
playback2.akamaized.net/*
playback.akamaized.net/*
livestream-f.akamaihd.net/*
secure-playlist.livestream.com/*
stream.io.api.com/
ladesk.com/
eum.appdynamics.com/
livestream.com
quant-app.com
quant-api.com
freemanidentity.com
freemanco.okta.com
whereby.com/
filestack.com
cloudfront.net
oepbasicauth.azurewebsites.net

All comments

SerialInnovator

Join the rest of us, we all went out and bought a yoyo, because this is what it feels like.

Anonymous User

Hi @RomanKahler1,

Please reach out to the Live Support chat available on the Esri User Conference webpage for assistance: 2021 Esri User Conference: July 12-15 | Join Us Virtually

RomanKahler1

Leslie,

Thank you for the quick reply. I already have, other in my org did as well, and have not received any solution to the problem.

EDIT: The only support i've received is a link to register online, after explaining my problem to the 3rd rep via chat in the past hour. ESRI, I'm really disappointed here. I'm not the only having this issue, please address this and get us some working login credentials as a temporary solution, or something!

RomanKahler1

It doesn't surprise me. I remember several years ago when trying to sign up for a $99 personal non-commercial license, but wasn't associated through a company or university, I had a very hard time gaining access to my account. I simply wanted to make maps for fun because I'm a nerd, but it took me several hours of calls over 2 weeks to explain to them that I'm not connected to any Organization, company, or academic institution, that I'm simply just 1 person that wants access to the personal license I paid for. Really bizarre experience.

RomanKahler1

I'm still waiting for a chat response, i've been "transferred to the registration team" but that was 30 minutes ago.

If an ESRI rep wants to email me directly Roman@landgrid.com that would be appreciated.

Anonymous User

Hi all,

If you registered today (7/12) for the event, the registration still needs to be processed. This can take up to two hours, so please be patient.
If you have duplicate registrations, one will need to be canceled in order to get into the platform. Please notify our Live Help Team so that they can update your registration.
If you registered for the Plenary Access Only, you can watch the livestream here.
If you are experiencing technical issues, please try to:

Log in again using a different supported browser (Chrome, Firefox, Safari, and Microsoft Edge).
Clear your web browser's cookies or cache
Check your Wi-Fi connectivity.
Disconnect if using a VPN, and log in again

If all of these do not work, it could be a safe-listing issue. Please work with your IT Team on getting these links safe-listed:

uc2021.esri.com
onlineeventapi.com
oepauthentication.azurewebsites.net
fileviewer.freemanco.com
eu.jotform.com/OEP_Support/freeman-virtual-support-portal
Cdn.livestream.com
Api.new.livestream.com
playback2.akamaized.net/*
playback.akamaized.net/*
livestream-f.akamaihd.net/*
secure-playlist.livestream.com/*
stream.io.api.com/
ladesk.com/
eum.appdynamics.com/
livestream.com
quant-app.com
quant-api.com
freemanidentity.com
freemanco.okta.com
whereby.com/
filestack.com
cloudfront.net
oepbasicauth.azurewebsites.net

RomanKahler1

Thank you for the response Jamie. I registered this morning, so it seems like that's the issue. Perhaps consider some sort of disclaimer that there's a "2 hour approval process for a virtual conference" so myself and others aren't consuming all of your support resources when the solution is quite simple, just wait 2 hours.

Really hoping I will be approved in time to watch the seminars today.

JesseAyers1

FYI I would temper your expectations for this working after a 2 hour wait. I have been registered for more than 3 hours now and still have the same issue.

Anonymous User

Hi Jesse, I see that your registration has been processed. Please clear your browsing history/cache and try to log back in. Thanks!

Anonymous User

Thanks to everyone for sharing your experience and your patience. Here is the latest message from the Esri team:

Thank you for joining us on Day 1! If you missed any sessions due to conflicts or technical difficulties, all workshops will be available for replay starting at 5:00 p.m. PDT. We’ll see you again tomorrow for more great content.

JesseAyers1

Hi Louise, I really do appreciate your replies here. The Python session from earlier today is in fact up on the website (https://uc2021.esri.com/live-stream/19775347/ArcGIS-Python-Overview), however, it is just a recording of the live stream, including no video or audio (just like it was live) including all the associated glitches with the livestream. Can you tell us if we have simply missed out on those parts at this point? This is extremely disappointing. Replaying to watch later does absolutely nothing for us if we get the same awful live stream experience after the fact.

JesseAyers1

The workshops at this point are simply live recordings of the extremely poor and glitchy live stream experience. Do better ESRI. And please don't delete my posts also.

Anonymous User

Your post was not deleted it was inadvertently classified into our automatic quarantine. I just released it to public for you.

I hope the ArcGIS Python Overview recording is now playing glitch free for you, I just spot checked at various timestamps the link recording you shared and it seems to be working ok so please advise if you're seeing something different and we can report on your behalf.

JesseAyers1

As of this AM that video is a complete version. Last night it it froze at 0:36 in, just like the livestream did, and stayed that way for 20 minutes or more.

NareshPuripanda

Having the same issue here,
Awaiting a quick action

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