"New Survey" in Survey123 Connect

Question

Hello and good day - I recently started working with Survey123 Connect. The issue I am having is I cannot start a new survey in Survey123 Connect. At first I had a firewall issue and needed to work around that before Connect would open.

I can open existing surveys I created on the Web App, however, when clicking the "New Survey" button, a window opens but I only get "Not Responding" error.

Additionally, I must run as administrator for the app to open and run.

Any thoughts would be appreciated.

thank you

Shwu-jingJeng · Answer

Hi,

The issue sounds like to be specific to this workflow by using the peripheral monitor. As this would require a specific setup/environment to troubleshoot the issue, I would suggest you to contact our Support Service and have them open a case for you to reproduce your issue with similar environment to narrow down the problem.

lono · Answer

Thank you  - I was able to determine the issue. I find it strange but as long as I open Connect on my laptop and Create a new survey from there I am ok. The issue was when I open connect, then drag the window to my peripheral monitor that the problem arises.

thank you for your reply

Shwu-jingJeng · Answer

Hi Lono,

Are you installing Connect on Windows OS? Is it a 32bit or a 64 bit installer? Are you able to log in Connect in other machine with the same account to see if this is a machine specific issue?