Just had the same issue. I know this is an old thread, but just thought I would reply if anyone else runs in to this problem. The Add point / Add Callout functions will not work in layout view. Switch back over to data view and you should be good to go.
I figured out that the issue was my Google toolbar. I disabled the toolbar and all of the geocoding functions are working correctly.
Aangemelde leden kunnen berichten plaatsen, updates volgen en meer. Nieuw hier? Registreer een gratis account.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.