Hi
I work with SurveyConnect Classic, I have try to install the new version 3.
The install is OK but when I run it, Y have a white window
Can you help me ?
Windows7
Thinks
Julien
Salut Julien,
Oui mauvaise mise à jour cette v31.158. / 126
ils n'ont pas donné de date pour la v 3.2?
Salut Mickaël
on peut échanger en français ! C'est plus facile 😉
Seule solution pour toi soit tu reste en classique pour l'instant et attendre la version 3.2 qui arrivera surement bientôt
soit tu fais comme moi tu installes la version béta, en espérant pas trop de bug pénalisant
A+
J
Hello julien,
I have the same problem trying to install a Survey123 3.1.158 on a windows 2012r
i virtualized a precedent version with success.
i called the french support.
i am waiting for an answer.
Hi Phil
I have update graphics drivers, but nothing change ;-(
It's the same thing betwenn Connect or Survey123, cf picture ... white
It's OK with classic
I haven't update windows, I need contact computer scientist before
Hi Julien,
You can find the Survey123 system requirements here System requirements—Survey123 for ArcGIS | ArcGIS, please make sure you machine meets the minimum software and hardware requirements. We have seen other users having an issue running Survey123 if there graphics drivers are outdated. Can you please ensure you graphics drivers have been updated to latest version and try again. You can either update these via Windows Update or the Driver Update from within Hardware Manager, or if you know the make/model of the graphics drivers you can download and install from the vendor website.
FYI - Classic does not have the same functionality and fixes that are included in latest released Survey123 build. Classic is intended for backwards compatibility and will not be supported in the future.
If you are still experiencing issues after checking system requirements and updating graphics drivers, please let me know as there are a few other more detailed steps we can try.
Phil.
My Version are Windows 7 Professionel Service Pack 1.
Y try to install Survey123Connect_x86_3_1_126
It's OK with Survey123ConnectClassic_x86_2_9_3 but y didn't no if y have all the function with classic version
What exact version of Windows 7 are you using (check in Control Panel -> System settings)? And what version of Connect and App did you install, can you please try again with the latest 3.1 version available on the Survey123 website here: Survey123 for ArcGIS Resources | Downloads, Training, Videos & Documentation
Regards,
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