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Office用MapsがExcelの行の右クリックでクラッシュする問題

deleted-user-AYsXjhkrwuAA

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こんにちは<\/P>

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Office 2010（32ビット）にESRI maps for office 2.1.4.280をインストールしました。 Excelを使用しているときに、esriツールバーにサインインしたり、スプレッドシートにマップを追加したりする前に、Excelの行を右クリックするとアプリケーションがクラッシュすることがあります。<\/P>

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イベントログによると、このクラッシュはESRIツールバーが原因であるようで、おそらく初期化時に更新チェックを試みているためと思われます。他に同じ現象を見た方はいらっしゃいますか？それ以外はプラグインは正常に動作しているようです。<\/P>

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アプリケーション: EXCEL.EXE<\/SPAN><\/P>フレームワークバージョン: v4.0.30319<\/SPAN><\/P>説明: 処理は未処理の例外により終了されました。<\/SPAN><\/P>例外情報: System.ArgumentNullException<\/SPAN><\/P>スタック:<\/SPAN><\/P> at System.IO.StringReader..ctor(System.String)<\/SPAN><\/P> at System.Xml.Linq.XDocument.Parse(System.String, System.Xml.Linq.LoadOptions)<\/SPAN><\/P> at ESRI.ArcGIS.Mapping.OfficeIntegration.WPF.SoftwareUpgrade+<>c__DisplayClass8.<GetUpgradeInformation>b__6(System.Object, DownloadStringCompletedEventArgs)<\/SPAN><\/P> at ESRI.ArcGIS.Client.ArcGISWebClient.OnDownloadStringCompleted(System.String, System.Exception, Boolean, System.Object)<\/SPAN><\/P> at ESRI.ArcGIS.Client.ArcGISWebClient.WebRequestCompleted(System.Object, RequestEventArgs)<\/SPAN><\/P> at ESRI.ArcGIS.Client.WebRequest.OnComplete(RequestEventArgs)<\/SPAN><\/P> at ESRI.ArcGIS.Client.WebRequest.downloadStringCompleted(System.Object, System.Net.DownloadStringCompletedEventArgs, System.Action)<\/SPAN><\/P> at ESRI.ArcGIS.Client.WebRequest+<>c__DisplayClass1d.<BuildClient>b__1b(System.Object, System.Net.DownloadStringCompletedEventArgs)<\/SPAN><\/P> at System.Net.WebClient.OnDownloadStringCompleted(System.Net.DownloadStringCompletedEventArgs)<\/SPAN><\/P> at System.Net.WebClient.DownloadStringOperationCompleted(System.Object)<\/SPAN><\/P> at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)<\/SPAN><\/P> at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)<\/SPAN><\/P> at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)<\/SPAN><\/P> at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()<\/SPAN><\/P> at System.Threading.ThreadPoolWorkQueue.Dispatch()<\/SPAN><\/P> at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()<\/SPAN><\/P><\/BODY><\/HTML>

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Accepted answers

ScottBall

Ok, so I heard back from the dev team. It sounds like it is a problem with the auto-update check, as you suspected. If you go into the Excel backstage area (File > Esri Maps) and uncheck 'Check for updates,' that should hopefully fix your problem for the time being. We've already made the code fix in the upcoming 3.0 beta version of the product, so future versions should be ok. Let me know if this takes care of it or if you continue to see crashing. Thanks!

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deleted-user-AYsXjhkrwuAA

Thanks Scott, that seems to have fixed it for now. Our proxy does require authentication which can sometimes cause problems.

I'll keep an eye out for the 3.0 release - our user's who have tried the tool bar have really liked the simplicity of it.

ScottBall

Andrew - we are aware of the intermittent crashing issues but it's been very hard to consistently reproduce. Thanks for including the event log; I've passed it along to the dev team to see if it helps them track down the problem.

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