Survey123 Connect Login Fails After Password Change

Question

I changed my password in ArcGIS Online and can successfully login via my browser, but now I can't login to Survey123 Connect, and I receive a "Too many invalid logins....." warning after one (correct) attempt. I can login and view my surveys on http://survey123.arcgis.com/surveys  however. I have reinstalled the latest version, and rebooted and tried again after 24 hours. I also checked my credential manager as per Survey123 Connect sign in issue but I don't appear to have any Survey123 entries in there.  Any ideas?

JonMarks · Answer

Hi Phil, I believe I’ve solved the problem, I was running 16 python scripts to download the survey data and had forgotten to update the passwords in those scripts. These would have been triggering the “Too many attempts” error when I was trying to log in normally!

Thanks for your help anyway!

Jon

Anonymous User · Answer

Hi Jon,

That is strange, as that is the only place your username and password is stored. Are you able to reset you password via AGO using the forgot password link. Once you have reset it and successfully logged into AGO website, try and log into Connect or App again using same new password.

Phil.

JonMarks · Answer

No entries at all for Survey123 Phil, and now I can’t log into ArcGiS.com!

Jon Marks

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