I have attached a screenshot of an error message that a couple of members of my organization have gotten when trying to send surveys in recently. This is happening with one survey. We have used this survey extensively in the past without problems. I have attached the xls as well.
Chris
Did you find any solution? I'm having the same problem
Hi Kelsey,
I’m getting the same issue as you. It’s frustrating. Did ESRI technical support help find a resolution for you?
Thanks, Dan
You may want to open a support case with Esri Technical Support. Given your description, it sounds like there may be an issue with the configuration of attachments with your feature service.
James Tedrick was this ever resolved? I am having the same issue. I was able to successfully submit a survey through Survey123 App on my Andriod but was unsuccessful submitting the same survey on an iPhone.
**Update** I was able to submit the survey using the app on the android and the iphone without a photo attachment. However, was unable to submit the survey on both the andriod and the iphone with a photo attachment. So it seems the issue is the addition of a photo regardless of the operating system.
Thanks,
Kelsey
I just had them try that out. Unfortunately it did not work. Same error message.
Just to check, can you have your users sign out and then sign in again? There is a bug with iOS that users are signed out when the device goes offline.
Update: we're not 100% sure of this, but this problem seems to only be affecting Apple devices; no one using Android has reported the issue yet. Today I received reports from more users using different surveys having the same issue - all Apple users.
Hi James,
I asked one of my coworkers that was having the issue to give me more details. Here is her response: “I first tried to submit in an area with moderate (not great, not horrible) LTE reception, and that’s when they failed. The uploads continued to fail even when I connected to wifi at home and restarted the app... I just tried to send it again and I am getting the same error. I think Grayson also tried to send when he was in the field, and one of his went through but the other 2 got the same error I’m getting.”
Hi Chris,
I am not immediately replicating the submission failure with a copy of the form. Can you provide some more details on the conditions of submission failure? After coming to a location with good wifi, does the submission succeed?
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