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Sign in to ArcGIS Online with Survey123 OAuth2 error

imbGISTeam

I'm having issues with Active Directory users attempting to sign in to ArcGIS Online with Survey 123 (no such errors with Collector) and the issue does not apply to all users. Some users are getting the following message:

"Please copy this code, switch to your application and paste it there:"

OAuth2 Approval

Any suggestions?

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JamesTedrick

Hi,

It looks like something is getting mis-configured during the login process. Which version of Survey123 is being used? Is the Active Directory endpoint providing a Windows Authentication challenge or web form login?

We've been working on enhancements to login scenarios like the one you describe above in the 2.0 version of Survey123, available at the Early Adopter Community.

imbGISTeam

We're using the latest version (1.10.25) of Survey123. I'm unsure about the answer to your question regarding Windows Authentication challenge or web form login, but the last screen the user sees before the failure is our standard F5 screen:

JamesTedrick

Okay, it looks like the latter option (form). Given that, it sounds like the problem might Survey123 not recognizing the access token after login or the page taking a longer time to complete than expected. I would try against the version 2.0 of Survey123- while we weren't specifically solving this issue, there are a set of general login stability improvements. You can get to it via the http://bit.ly/S123beta .

Kevin_Armstrong_esri

James,

I am seeing the same issue on an iPhone 5 connecting to several orgs with Okta logins enabled. Works fine on my Android (Galaxy S6 Edge). Using v2.0 of Survey123.

MatthewStephenson2

Hi James,

I'm seeing this in 3.13.239. This is popping up about the same time some surveys being limited in:

- Concatenation Length and

- Undefined Operation rollback Error.

N_Kneisel

Hi, have there been any solutions to this? This error seems to pop up from time to time, I am the administrator, and I haven't changed any settings.

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