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Disconnected Editing Sync Error

BrianVillers

Thrilled with the new offline editing capabilities provided by ESRI. I have been testing out these new features and they have been generally working fairly well; however, this morning when I perform syncronization the following error displays... Sync Error: An error occurred while synchronizing edits. Empty username/password.

[ATTACH=CONFIG]32305[/ATTACH]

Any tips or info would be greatly appreciated. Thanks in advance.

- Brian

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MeredithDutlinger

Hi! When you say you deleted the attachments on the device, do you mean you deleted the actual photos off the device? In doing so, did the attachment table still publish to AGOL, so you at least know the name of the photo that goes with each feature? Thanks so much for any info!

Update

I deleted the attachments on the iOs device and it allowed me to sync edits with AGOL.

KevinWatt

We also have the operation rollback error when trying to sync offline edits. How do i get all these offline edits off my phone now?

ios app v. 10.2.3
no required fields
have attachments
everything hosted in AGOL
all layers have sync and disconnected editing enabled.

tried signing out and signing back in.

Russ Roberts please help.

Thanks

Update

I deleted the attachments on the iOs device and it allowed me to sync edits with AGOL.

KevinWatt

We also have the operation rollback error when trying to sync offline edits. How do i get all these offline edits off my phone now?

ios app v. 10.2.3
no required fields
have attachments
everything hosted in AGOL
all layers have sync and disconnected editing enabled.

tried signing out and signing back in.

Russ Roberts please help.

Thanks

JeffreyLougee

I'm getting the operation rolled back error and wonder if anyone has found a fix. I don't believe I have any required fields, the track editor features has been turned off, and this fix from another thread didn't help either:

"Here is a work around that should work;
1) in AGOL create a copy of the map that is showing the error - So just open up the map causing the issue and do Save As - MapName-Copy
2) Refresh map gallery in Collector to pull down this new map
3) Open up the MapName-Copy in a connected mode
4) Exit map and go to the map with unsynced edits and tap the sync icon

This should create that username/pwd that you need for syncing the edits back.
Let me know if this works for you
Russ"

Thanks, Jeff

MatPeck

My 41 new features are now showing up in AGOL (browser), even though I was still getting Sync Errors in the app.

The �??Copy�?� method might have been what fixed it (see thread response from Russ Roberts) and then I also unchecked the �??editor tracking�?� per another thread:

http://forums.arcgis.com/threads/104850-Sync-errors-with-Collector-offline?p=377873&viewfull=1#post377873

MatPeck

Here is a work around that should work;
1) in AGOL create a copy of the map that is showing the error - So just open up the map causing the issue and do Save As - MapName-Copy
2) Refresh map gallery in collector to pull down this new map
3) Open up the MapName-Copy in a connected mode
4) Exit map and go to the map with unsynced edits and tap the sync icon

This should create that username/pwd that you need for syncing the edits back.
Let me know if this works for you
Russ

Alright, I did that and now it gives me the "Unable to sync replica" message like another post displayed.

Mine says "No permission to sync replica"

russell_roberts

Here is a work around that should work;
1) in AGOL create a copy of the map that is showing the error - So just open up the map causing the issue and do Save As - MapName-Copy
2) Refresh map gallery in collector to pull down this new map
3) Open up the MapName-Copy in a connected mode
4) Exit map and go to the map with unsynced edits and tap the sync icon

This should create that username/pwd that you need for syncing the edits back.
Let me know if this works for you
Russ

MatPeck

This issue has been fixed in the upcoming 10.2.3 update of the Collector app. Can you try signing out and signing back in and trying to sync those edits? We keep track of the edits in the database so signing out wont lose any of your unsynced edits.

Thanks
Russ

Unfortunately signing out and signing back in again did not fix the issue.

russell_roberts

This issue has been fixed in the upcoming 10.2.3 update of the Collector app. Can you try signing out and signing back in and trying to sync those edits? We keep track of the edits in the database so signing out wont lose any of your unsynced edits.

Thanks
Russ

MatPeck

Hello,

I have also encountered the same sync issue as the OP - the error message states "Empty username/password." I'm logged in, obviously as I can get to the map.

I�??ve force closed the app, reset the ipad, etc. and it still does it. I'm using Hosted Services. What fixed it for you?

Thanks

- Mat

*edit*

I just added a feature to another (different) offline map, and was able to sync successfully.

NilsBabel

yes right now to have a map available for offline you need to have all layers supporting sync and/or export.

Russ

Thanks Russ, any plans on adding that for a future release? I really need to add other reference layers to my map that aren't editable feature services.

russell_roberts

yes right now to have a map available for offline you need to have all layers supporting sync and/or export.

Russ

NilsBabel

I just removed my required fields and now the app syncs. Thanks very much. One more quick question: do all the layers in your web map have to be compatible feature layers for disconnected editing? If I add other map services to my web map it says I can't offline mode.

Thanks.

NilsBabel

We do have an issue with required fields are working on a fix and could be the reason why you are seeing the rollback message that the service is sending the app when you are trying to sync. How long after the data was downloaded and collected did you try to sync your edits?

Thanks
Russ

I'm just testing the app, so only minutes between downloading, collecting, and syncing.

russell_roberts

We do have an issue with required fields are working on a fix and could be the reason why you are seeing the rollback message that the service is sending the app when you are trying to sync. How long after the data was downloaded and collected did you try to sync your edits?

Thanks
Russ

NilsBabel

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

I'm getting this error as well. Most of the time I get the roll back message but sometimes I get a message that says invalid token.
[<]. When I try to add features in regular mode (using a regular map that i did not download) I get an error when I try and submit the feature. I'm using the collector for iPad on a cellular connection. I have some required fields and attachments.

Any ideas?

ShaenSomerlot

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

I am seeing it each time I attempted to sync. The other errors happened during the first attempts and since then it has been the roll back error.

I do have required fields but they have been completed in for the newly collected offline data.

russell_roberts

@s_me_too
are you seeing this roll back error message each time you try to sync?

Update*
Does your service have any required fields?

Russ

ShaenSomerlot

Testing the new collector out today for the first time. Been waiting real patiently for this as we need it badly. Everything is working flawlessly up until the time to sync. Using strictly hosted services as of now. Been getting an array of errors with no successful syncs.

Errors range from
Server timeout
No internet connection detected - was on strong wifi and in range of Verizon LTE
AND
The most common error simply says ----operation rolled back.

ShaenSomerlot

Testing the new collector out today for the first time. Been waiting real patiently for this as we need it badly. Everything is working flawlessly up until the time to sync. Using strict hosted services as of now. Been getting an array of errors with no successful syncs.

Errors range from
Server timeout
No internet connection detected - was on strong wifi and in range of Verizon LTE
AND
The most common error simply says ----operation rolled back.

image.jpg

russell_roberts

I will keep an eye on this issue and see if I can repro it. Are you using an AGOL org that has SSL enabled? Do you know roughly how long after you load the app are you doing the syncs?

Thanks
Russ

BrianVillers

I am currently using a hosted service. Currently I am now able to sync the changes no problem; however, this problem occurs randomly from time to time.

Thanks,
Brian

russell_roberts

Are you using a hosted service or an ArcGIS Server service? If you are using an ArcGIS Server service what is the security type you are using on the service?

Thanks
Russ

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