I have installed Server 10.2 as a fresh install - I removed 10.1 first. I have installed successfully and authorised with no issues. However when I try and create the new site the process takes forever and eventually bails - the error message is "failed to create site - failed to create default cluster". I have investigated the logs in /usr and found the following - the creation of server directories etc seems fine but then Failed to start the server machine 'DAVEY-PC'. Could not start application server within stipulated time. This is then followed by a series of other errors including 6518, 6516 and 6533 the server is up and running - I had no similar problems when I installed 10.1 on the same machine a few months ago Any ideas would be appreciated - I have installed 2 or 3 times now and stopped and started the service etc.

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ArcGIS Server 10.2 Create new site fails

DaveAdams

I have installed Server 10.2 as a fresh install - I removed 10.1 first. I have installed successfully and authorised with no issues. However when I try and create the new site the process takes forever and eventually bails - the error message is "failed to create site - failed to create default cluster".

I have investigated the logs in /usr and found the following - the creation of server directories etc seems fine but then
<Msg time="2013-09-25T09:02:14,216" type="SEVERE" code="6550" source="Admin" process="3036" thread="13" methodName="" machine="DAVEY-PC" user="" elapsed="">Failed to start the server machine 'DAVEY-PC'. Could not start application server within stipulated time.</Msg>
This is then followed by a series of other errors including 6518, 6516 and 6533

the server is up and running - I had no similar problems when I installed 10.1 on the same machine a few months ago

Any ideas would be appreciated - I have installed 2 or 3 times now and stopped and started the service etc.

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BubbaHey

Are you creating single site or are you getting this error on a join?

Make sure the machine name has no unsupported characters, this can be a problem. I've even seen underscores cause problems.

DaveAdams

It's a single new site - the only non letter character is a hyphen "-" - I have seen reference to underscores and multi-byte characters - are hyphens also a problem?

BubbaHey

It shouldn't be a problem but if you can try without the hyphen

DaveAdams

Bubba

unfortunately the name change only got me back to the same point - the hyphen wasn't the issue it seems. Here is a longer extract of the error log text

<Msg time="2013-09-27T10:05:54,214" type="SEVERE" code="6550" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Failed to start the server machine 'DAVEYPC'. Could not start application server within stipulated time.</Msg>
<Msg time="2013-09-27T10:05:54,220" type="SEVERE" code="6550" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Failed to start the server machine 'DAVEYPC'. Failed to start the server machine 'DAVEYPC'. Could not start application server within stipulated time.</Msg>
<Msg time="2013-09-27T10:05:54,222" type="SEVERE" code="6518" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Failed to start the cluster 'default'. One or more server machines could not be started.</Msg>
<Msg time="2013-09-27T10:05:54,229" type="SEVERE" code="6516" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Failed to create the cluster 'default'. One or more server machines could not be started.</Msg>
<Msg time="2013-09-27T10:05:54,230" type="SEVERE" code="6533" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Failed to create the site. Failed to create the cluster 'default'. One or more server machines could not be started.</Msg>
<Msg time="2013-09-27T10:05:54,234" type="INFO" code="7057" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Disconnecting the site from the configuration store.</Msg>
<Msg time="2013-09-27T10:06:04,408" type="INFO" code="6552" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Server machine 'DAVEYPC' was stopped successfully .</Msg>
<Msg time="2013-09-27T10:06:04,410" type="INFO" code="6519" source="Admin" process="5932" thread="13" methodName="" machine="DAVEYPC" user="" elapsed="">Cluster 'default' stopped successfully.</Msg>

cheers

Dave

MDB_GIS_0-1722440405814.png

BubbaHey

Hmm. Not sure, maybe try deleting the arcgisserver folder and run Setup again

DaveAdams

Got a little frustrated so I thought I would try an upgrade install rather than fresh - I uninstalled all ESRI software and looked around for any remnant files/directories leftover and removed those also. I also deleted the arcgis user account etc. Then I installed 10.1 and it worked first time with no problems installing or creating the site - I'll try the 10.2 install next and let you know. There must be something different in the 10.2 install from scratch...

DaveAdams

Gave up - the install over the top of 10.1 hung when trying to bring up the server manager after install - couldn't get any further even after stopping and starting the server and trying to go into the manager manually etc. Gone back to 10.1 which installs and works first time - will get on with some development work and keep my eye out if someone else gets the same issues and a solution before heading back to 10.2. Thanks Bubba for the suggestions - something must be left behind on my PC which 10.2 is not happy with during the install process.

Cheers

YungKaiChin

Try remove or rename these after uninstall ArcGIS 10.2 "may" help:
1. arcgisserver folder
2. Program Files\ArcGIS\Server folder
3. Program Files\ESRI\License10.2\sysgen\keycodes file

muhannadS_

problem is resolved, here is the scenario for any one who encounters this problem in the future:

initially I had the problem "Failed to create the site. Failed to configure the server machine 'PC.LOCALDOMAIN'. Server machine 'PC.LOCALDOMAIN' is not a local server machine.".

after following ykchin's advice and editing both files, I encountered the 'cannot create the default cluster error', I checked the user log & it stated the same error specified above 'cannot start application server within the stipulated time', I checked the arcgis user under computer management, local users and groups, users & it was only a member of the Users group, adding it to the Administrators group solved the problem & created the site under ArcGIS server admin.

SatishNaik

My ArcGIS Server site was created successfully and arcgis server was up and running. At a later date some network IT policies were run on the system after which my ArcGIS Server services were all in the stopping mode (hung forever). When I checked my logs I found the following error:

"Failed to apply cluster protocol to cluster 'default'. C:\Program Files\ArcGIS\Server\geronimo\var\config\config-substitutions.properties (Access is denied) "

As muhannad S. pointed out I just checked the arcgis account under Users and Groups and found it be a member of just the Users group. Adding it back to the Administrators group resolved the issue.

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