Unable to publish the Web layer in ArcGIS Pro 2.4

Question

I am unable to publish the web layer in ArcGIS Pro 2.4. Below are the issues are getting when publishing the service:

* ERROR 001426: Failed to retrieve the job status from hosted services.
* Token renewal failed (No credentials available).
* Server-side publishing failed
* Failed to publish web layer ErrorMessage: Failed to publish web layer

Please help me out to resolve this issue.

JulianInskip1 · Answer

I was also having this problem with publishing my map through ArcGIS Pro (2.9.5) to ArcGIS Enterprise (10.8.1). This was trying to publish a map service to my federated server.

Instead of deleting all my settings (although I do like to do this from time to time to clean things up), I created a little script that will create the sddraft, sd and publish to my federated server. I thought I would share this (run this from the python window in ArcGIS Pro and signed in to your Portal). One thing I noticed is that the item is not created in the "portal_folder_name" that is set, it just creates it in the user's root folder for Portal.

import os

portal_url = "https://[domain_name]/portal"
federated_server_url = "https://[domain_name]/server"
portal_folder_name = "Planning"
server_folder_name = "Planning"

aprx = arcpy.mp.ArcGISProject("CURRENT")
m = aprx.listMaps(aprx.activeMap.name)[0]
sd_draft_file_path = os.path.join(os.path.dirname(aprx.filePath), m.name + ".sddraft")
sd_file_path = sd_draft_file_path.replace(".sddraft", ".sd")
service_name = m.name
server_type = "FEDERATED_SERVER"
print(f"Creating SD Draft file: "{sd_draft_file_path}"")

tags = ""
if m.metadata.tags:
    tags = ", ".join([tag_list.strip()for tag_list in m.metadata.tags.split(",")])
sddraft = m.getWebLayerSharingDraft(server_type, "MAP_IMAGE", service_name)
sddraft.federatedServerUrl = federated_server_url
sddraft.credits = m.metadata.credits
sddraft.description = m.metadata.description
sddraft.summary = m.metadata.summary
sddraft.tags = tags
sddraft.portalFolder = portal_folder_name
sddraft.serverFolder = server_folder_name

try:
    sddraft.exportToSDDraft(sd_draft_file_path)
except Exception as err:
    print(f"ERROR: {err}".replace("
", " "))

print(f"Creating SD file: {sd_file_path}")
try:
    arcpy.server.StageService(sd_draft_file_path, sd_file_path)
except Exception as err:
    print(f"ERROR: {err}".replace("
", " "))

# Share to portal
print(f"Uploading service to {federated_server_url}...")
try:
    arcpy.server.UploadServiceDefinition(sd_file_path, federated_server_url)
except Exception as err:
    print(f"ERROR: {err}".replace("
", " "))

JustinChapman2 · Answer

Great, I will try that next time... if there is one (hopefully not 
). Thanks again!

Robert_LeClair · Answer

Justin - glad it worked!  I'm fairly confident that renaming just ArcGISPro to ArcGISPro_Old in both the local and roaming directories should suffice.  You are correct that it "resets" ArcMap, ArcCatalog, the normal.mxt and *.sde files to factory settings.  Or you can copy/paste those *.mxt and *.sde files to the "new" folder for Desktop 10.x.