portal license

Question

We recently assigned our Drone2Map license to Portal. The login window lets me use the Portal interface to login, however once the program opens we get this popup (No license for user) and the program is closes out.

Any ideas on how to solve?

Thanks.

1.png

MCAGIS · Answer

Issue was we had a custom role, that Portal wasn't recognizing as a publisher. We have since fixed the issue. Thanks for everyone's help.

DerekLaw · Answer

Hi MCA,

Is the Portal member you've licensed level 2 and has a publisher role?

After you licensed Drone2Map did you restart the app to ensure that changes took effect?

Another suggestion to try and troubleshoot: verify that you've enabled the Drone2Map license to Portal correctly.

Hope this helps,

MCAGIS · Answer

Yes that has been done. It seems to validate the Portal license through the popup login window, but as the program opens, it gives that popup saying 'user is not licensed to use Drone2Map' even though the Portal page says the user is licensed.