Map not loading, black screen

Question

Hi

I have an application that is using the JavaScript 3.30  and in some browsers the map does not load and the screen is black??

Noah Sager · Answer

Sometimes there are specific Compatibility Modes in IE that can cause this issue. I would ask your users to make sure this is set to the appropriate version.

Internet Explorer: IE8, IE9, IE10, and IE11 Compatibility mode: Can't log into Claro with IE8, IE9, IE10 or IE11 – Feedb…

ViktoriaMagnis · Answer

It works for me also but I have users that it doesn't work for.  I can not replicate  the problem so I can not troubleshoot it.

BenElan · Answer

The map works for me as well in both IE and Edge. Are there any error messages in the console when it doesn't work for you?