One user of a story map receiving error "The application is not configured yet" - what's going on?

Question

The City of Boston created this map tour: http://bit.ly/1nSnJPT

One user reported that they receive an error message: "Welcome to the Map Tour web application. The applicaton is not configured yet." No other users have reported this, everyone else seems to be able to access it fine. What could be causing this?

Thanks!

Rachel W.

RachelWeeden · Answer

Thanks, Gregory, this might be a cause, although the users who can successfully open the app are also on the same network. Maybe there is something specific on this user's machine that is causing a timeout. Thanks for the suggestion.

RachelWeeden · Answer

Unfortunately the user can open all of the other Map Tours that are shared with them - it seems specific to this app.

RachelWeeden · Answer

Thanks for the suggestion - the behavior occurs across all browsers, though.