MyEsriのユーザー権限変更の失敗をどのように診断しますか？

BillBott

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ユーザー権限変更の失敗をどのように診断しますか？ ,<\/P>

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「Take authorized caller actions」を確認し、任意のcaller id番号を入力します<\/P>

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成功したと表示されます<\/P>

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 ユーザーアカウントに戻ると、更新データは変更されていません（本日、2020年9月2日であるはずです）<\/P>

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「Edit」鉛筆アイコンをクリックして再編集すると、確かに新しい権限は適用されていません。 <\/P>

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異なるcaller id番号で半ダースほど試しました。また、他の複数のユーザーも問題なく更新できているので、彼のアカウント固有の問題のようです。<\/P><\/BODY><\/HTML>

TeresaDolan

Hi Bill,

Sorry that you are having this issue.

I see that you are editing an existing user. Sometimes there are issues with the backend systems that prevent updates from occurring; when this happens, My Esri sends the user an invitation instead.

While it's true this user's existing connection does not reflect it has been updated, you can see that he has been sent an invitation. Once he accepts the token that was sent to him, his permissions on his existing connection will update.

The reason it is failing is that the backend system has 2 contact records for this user, and My Esri doesn't know which to update. We try to "fail gracefully" and handle this for you, which is why an invitation was sent instead of updating the record. But I agree the end-user experience is a bit confusing.

I see that you are at an organization that has Premium Support. Please contact your TAM (Technical Account Manager) - he can merge the records for you.

Hope this helps,
Teresa