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オフィス用のマップをインストールできません

DustinHolt

<\/HEAD>ノートパソコンにオフィス用のマップをインストールしようとしています。インストール中にシステムチェックウィンドウが表示され、「supporting files installed」の横に×印が出ます。office 2010以降がインストールされていることを確認するように指示されており、実際にインストールされています。そして、必要なoffice機能をインストールするために「install prerequisites」ボタンを選択するように言われ、それも行います。しかし何も起こらず、ただシステムチェックウィンドウに戻り、同じ指示が表示されます。どなたか助けていただけますか？<\/SPAN><\/BODY><\/HTML>

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ShannonChavez

Hello James,

Microsoft .NET Framework 4.5.2 or later is a software requirement, see Required software for ArcGIS Maps for Office.

There are essentially three ways that any particular version of the .NET Framework would get installed:

Your version of Windows might have it included in the default installation.
An application that required a particular version might install it during its own installation.
Some applications would even send you to a separate download site to grab and install a particular version of the .NET Framework

Hopefully this clairfies the installation process. Have a great day and please let me know if there are any further questions or if additional clarification is needed.

Best,

Shannon

Anonymous User

Does anyone have an idea about why downloading and installing the Visual Studio 2010 Tools for Office works to get rid of the error?

I did want to clarify that I'm talking about the same error in the following:

Supporting Files Installed

ArcGIS Maps for Office 4.1 cannot be installed on this computer. Check that Office 2010 or later is installed. Select the Install Prerequisites button to install the required Office features.

deleted-user-pObAPwHHfLUO

I had this same problem. Here is the updated link for the solution David Klein‌ posted.

Download Visual Studio 2010 Tools for Office Runtime from Official Microsoft Download Center

deleted-user-rLuZkk6smKMo

Just worked for me too. Thanks for the help Dave!

ScottBall

Mariela - have you tried installing the Visual Studio 2010 Tools for Office (linked above)? I believe the 2010 installer should work for you as well.

MarielaDel_Rio

I am having the same problem, but office 2013

Any ideas?

Thank you

TomClements

Thank you for the reply! That is exactly what I needed as well!

DavidKlein1

Figured it out! I was missing:

Microsoft Visual Studio 2010 Tools for Office Runtime (x64)

Available for download here:

Download Visual Studio 2010 Tools for Office Runtime from Official Microsoft Download Center

DavidKlein1

Anyone ever figure out exactly which files were missing? I'm now struggling with this same problem...

I'm a local admin. My excel and powerpoint are complete installs. What's missing???

LeoLadefian1

We got it sorted out, it seemed to be some sort of visual basic install we had to do. I'll get the specifics.

TomClements

I have this same issue. Would really like to know what Supporting Files are missing!

DustinHolt

I never found out what the problem was. I tried again later and it worked. Sorry wish I could help.

LeoLadefian1

I'm having the same issue, any word on what was missing?

Jason_RobinsonRobinson

Dustin,

Glad to hear. By any chance you catch what MS Office Suite was missing? Potentially a good enhancement request for that installer screen providing better information as to what is missing.

Regards,
Jason R.

DustinHolt

I have administrative rights on my laptop. I had IT look it over and apparently my Microsoft Office Suite was missing something. He reinstalled it and it's working now. Thanks Jason.

Jason_RobinsonRobinson

I'm trying to install maps for office on my laptop. During the install the system check window pops up and I get a X next to the "supporting files installed". It tells me to check that office 2010 or later is installed, which it is. And then to select the install prerequisites button to installed the required office features, which I do. I get nothing, it just goes back to the system check window and the same instructions. Can anyone help me?

Dustin,

Do you have local admin permissions? I have seen this error before and believe it is permissions related so I would verify this.

Regards,
Jason R.

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