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ArcMapのクラッシュ問題

Lucas_Peña_de_Fernandez_Alcaza

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ご挨拶申し上げます！ <\/P>

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以下の問題が発生しており、どなたか解決策を教えていただければと思います:<\/P>

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空間結合を試みるたび、またはベースマップを追加するような簡単な操作でも、ArcMapがクラッシュします。私はこのソフトウェアには比較的新しいですが、最近までは問題なく動作していました。コンピュータに変更は加えておらず、ハードウェアも正常に動作しているようです。何かアドバイスはありますか？ <\/P><\/BODY><\/HTML>

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VictoriaAnderson

Hi Lucas,

I have a few more suggestions:

Do you have any add-ins installed? If so, could you try removing them?
Also, do you have background geoprocessing enabled? If so, can you please try disabling it.
Can another user try logging onto your computer and see if they can reproduce the crash?
- If another user cannot reproduce the crash, then this may be related to your windows user profile. If this is the case, your IT would have to re-create your windows user profile.

You can always contact Esri Technical Support so an analyst can take a closer look at what's going on with this issue.

AdrianWelsh

Lucas,

If you are still having issues, it may be worth contacting Esri Technical Support at this point.

Lucas_Peña_de_Fernandez_Alcaza

Hi Victoria!

I've tried everything you mentioned. I've even de-authorized/authorized the software. It's still giving me the same error: ArcGIS Desktop has found a serious application error. I'm running ArcGIS 10.3.1 on Windows 10 for what it's worth.

Lucas_Peña_de_Fernandez_Alcaza

Thanks! I'll try and see if it works.

Lucas_Peña_de_Fernandez_Alcaza

Thanks for the tips. I'm running ArcMap 10.3.3. When I say crashes I mean that the window suddenly closes and a message appears saying there has been a fatal error (or something dramatic of that sort) but it doesn't give me an error code.

VictoriaAnderson

Lucas,

There are several things you can try:

Try enabling or disabling hardware acceleration
- Under the "Customize" tab open ArcMap Options
- In the ArcMap Options Dialog box, select the "Data View" tab
- Here is an option for "Hardware Acceleration"
  - Try unchecking or checking the box and click ok
  - Close out of ArcMap and reopen it
Patches for ArcMap can be found here - this link is for 10.6.1:
- Esri Support ArcMap 10.6 (10.6.1)
Resetting your ArcGIS application profile can also solve this issue
- https://community.esri.com/docs/DOC-2121-resetting-your-arcgis-application-profile

AdrianWelsh

Lucas,

What version of ArcMap are you running? (is there a patch for your version that maybe you could install?). When you say crashes, can you describe what you're seeing and/or not seeing?

You could try running through the steps of resetting your ArcGIS application profile:

Resetting your ArcGIS application profile

You could also try performing a Repair Install on your ArcGIS software as well

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