Hello, We have installed Portal for ArcGIS and would like to use Collector for ArcGIS with our Portal. I am having issues connecting to our Portal through Collector. Is there a specific URL I need to enter. Some Info * Testing this on an iPad * I can access the portal on the iPad though the browser * Using HTTPS * I have tried the following...* https://mysite.com* This says: " Portal Not Found" * https://mysite.com/arcgis/home* This version brings up a Sign In Dialog, but fails when i enter credentials (Unknown Error Has Occurred) Any ideas? Thanks, Drew

Yeah i understand. But this happens in ArcGIS Online too. Try opening a new tab: "https://YOURORG.arcgis.com". You will notice that it adds a /home automatically after. Its the behavior of websites. This issue doesn't happen on Collector with ArcGIS Online because you only add this URL: "https://YOURORG.arcgis.com" and not "https://YOURORG.arcgis.com/home" right? Try to think of that as you add the Portal URL. Thanks, Aravind

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Portal For ArcGIS - Collector URL?

Drew

Hello,

We have installed Portal for ArcGIS and would like to use Collector for ArcGIS with our Portal.

I am having issues connecting to our Portal through Collector. Is there a specific URL I need to enter.

Some Info

Testing this on an iPad
I can access the portal on the iPad though the browser
Using HTTPS
I have tried the following...
- https://mysite.com
  - This says: " Portal Not Found"
- https://mysite.com/arcgis/home
  - This version brings up a Sign In Dialog, but fails when i enter credentials (Unknown Error Has Occurred)

Any ideas?

Thanks,

Drew

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RainerSpitzer1

Hi Andrew,

this sounds like a problem with your ssl-certificate. You need to install the certificate of your webserver on your ipad to successfully login. To do so export the Certificate maybe from your browser send the certificate by mail to your ipad an click on it.

If you need more detailed information about how to bring the certificate to your ipad just let me know.

Drew

Thanks for the reply Rainer.

We did have all sorts of SSL issues when configuring Portal. We did federate the server and that causes some certificate issues too. I will give your suggestion a try.

Would this be common practice moving forward if it works or should I look at the certificate a little closer?

Thanks again.

Drew

RainerSpitzer1

Hi Drew,

IT is unfortunally necessary if you are using your own ca or a selfsigned certificate. To avoid this additional steps you need your certificate to be signed by a trusted ca like thawte or startssl.

I hope this helps,

Von: Andrew Timmins

Gesendet: Donnerstag, 20. November 2014 19:42

An: Rainer Spitzer

Antwort an: jive-303489768-y3i-2-9fbh@mail.geonet.esri.com

Betreff: Re: - Portal For ArcGIS - Collector URL?

GeoNet <http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo8h7SGfRSMkw-2FpvHGF9-2FW3rK-2Bvs1kL9-2FnG6jjf2NZhrLDz0M-2BrY-2By9IaziQEKVk3Hg-3D-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVVN7h9p-2BfXNLoWL2-2B8jhCC-2BB-2B4qoW7d5rew2B3uvq9yS1pyQqKZSuhOtm1vP-2FbsFMQSQ8Nl3OUU1W-2FdPmR8mHimm06AItM6llCtIB-2B3etU7C-2FELZQI1S9DejL2tUWLpFvtPfSJ3C49S2R5rAZbYU109fWA2rfevUHp4GLQdxaCVzGZbSaFEF1f4pPXCKN8PNWi>

Portal For ArcGIS - Collector URL?

reply from Andrew Timmins<http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo7A4BXwO9PY1WvQ5cXCtK4-2FlQsrl0uao8P-2FakcevGyI3Ifw4yOHHvAIA3gbAJVGi35QgBfOeybhZk7ru1LgAhdA-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVVCGY-2B823Z3ZVwQnx4KacMMten8CqBYR7bbHda6XwmI-2FJE18cpa6zZcup0XRF-2Bc3QrbjLHdLctWlhQNf6EVcxkxlN-2FR0kDPWoGaZLFt73NHVbtdPajBRYBARLcfSFJLKZlfSYLqzj85etfbiQh3GcDNjOaQyZ2F8-2F84SP70rB8zT3SsRBlRDYb4sJbgaNtkhVP> in Portal for ArcGIS - View the full discussion<http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo0VQjeJBYpG9HGC8QZBT-2FEyBFOkFCnASCCZjjSvlKqwNpLqRpHq1i2U-2BZXoilgsc5w4CHMq-2Bu4cS5WrXT3bzwWk-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVV7uCGsTGZqdY6FWG1XnK9Ky47WQHzCw55lWYXrgz-2F4zCRQrIZ9nglbaTAkhmWVojtcJofNeieF-2FjylDT1DYvD8jXUyEUxTSFxTWzDMLHM-2BtBueW7uicl-2FQD9J3M3jmzhSGokoDIdAfbGbli-2F9AnzSpgd7qAzapiyx3-2B7ewGleEQNcdk3pHmo9Cy4GHhIX0UTT>

LisaEshelman

I installed the certificate and I am still being prompted for username/password. I will not accept anything including the Admin log on. Any ideas?

LisaEshelman

I am having the same issue! I installed the SSL certificate and still is not letting me get to portal. Have you had any luck?

Drew

Lisa,

when you visit the website using HTTPS does it look like you have a valid certificate?

In Google Chrome you should see a lock in the address bar, just like GeoNet has right now as you read this message.

You can click on that lock and get more information about the certificate.

I believe once we got a signed certificate we were able to login fine.

Drew

CortWilson

Did you get this issue resolved Lisa? We are having the same issue. Everything seems to be fine with our SSL cert. I can visit the portal site on an iPad, but when I try to login to collector it says "unknown error occurred"

AravindatStoryMaps

Curious, but Cort, what security is used in Portal? I.e. Is it a built-in named user or windows credentials or SAML (ADFS)?

CortWilson

Built-in named user. I am using the initial administrator username and password to try and sign in on Collector.

LisaEshelman

No I did not get it resolved. Sorry for late response I had the flu last week

Lisa Eshelman

Sandia National Laboratory, Org 9516

CAD, GIS and Space Application Project Lead

505-844-0162

PaulDavidson1

That sounds like you might have some issues with IWA? or is it a Linux setup?

I'm working through similar issues except I can get in fine (usually) but other users have issues.

It appears to be related to the security settings in Portal and IIS.

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