のトラブルシューティングガイドへようこそ。ArcGIS GeoBIM Tools。この記事は、Autodesk Forma のデータを ArcGIS GeoBIM に同期する際に発生する可能性のある問題を特定し解決するための明確で実用的なソリューションを提供することを目的としています。
注意： ArcGIS Online 2026年7月のアップデート以降、Analyze機能が ArcGIS GeoBIM Tools ページに導入され、Autodesk Forma の .dwg、.ifc、および .rvt ファイルの事前同期分析機能を提供しています。これにより、ArcGIS GeoBIM での同期操作を開始する前に、Pre-sync Analysis Reportで問題のあるファイルを特定できます。詳細については、analyze BIM documentsをご覧ください。
したがって、このトラブルシューティング記事は主に Enterprise 12.1 以下の ArcGIS GeoBIM を使用しているユーザーを対象としています。
ArcGIS GeoBIM Tools ページでは、ジオプロセシングツール（Add Document Extents、Add Document Models；12.0 以上のみ、Add Project Issues、および Add Project Boundaries）を設定して実行できます。対象は 対応ファイル形式です。
ArcGIS GeoBIM でツールを実行した後、Job failed or Job succeeded with errors on the History tab. This indicates that there was a problem whilst trying to sync your BIM project data.
このような場合は、以下から結果を確認できます：
この方法で ArcGIS GeoBIM に同期できなかったファイルを迅速に特定できます。
注意： ジョブ失敗時の体験は ArcGIS Online 2026年7月アップデートで再設計され、すべてのジョブエラーが専用の Post-sync Error Report に統合されました。このレポートは View Job Summary ウィンドウに表示されていたファイルエラーに代わるものです。
詳細については、 job failures.
以下の手順を完了してください：
- Tools ページの History タブをクリックします。
- View Job Summary (info) icon next to the warning message in the History tab.
- The Job Summary dialog opens.
- Review the files listed in the Job Errors and their associated error message.
- Review the tool log error messages (described later in this article).
Use this method to see a complete log of the geoprocessing job, identify root cause and patterns of failures, as well as audit tool runs over time.
Note: The error report experience was redesigned for the ArcGIS Online July 2026 update to consolidate all job errors into a dedicated Post-sync Error Report. As a result, the zipped error report log is no longer provided.
Complete the following steps:
- Click the History tab on the Tools page.
- Click Download Error Report at the bottom of the History tab.
- The zipped error report is downloaded to your local drive.
- Extract the zip file and open the text file.
- Review the tool log to identify the root cause and/or pattern of failures.
- Review error reports over successive tool runs to audit sync results.
Use this method to monitor all tool jobs and associated metadata.
Complete the following steps:
- Open the ArcGIS GeoBIM Projects homepage.
- Click View Project Details (info) icon on the ArcGIS GeoBIM project card and then click the Feature Service link in the Details pane.
- The feature service item details page opens.
- Scroll down to the Tables section and then click Jobs.
- Once the Jobs page opens, click the Data tab.
- Identify Type messages (error, info, status) across all submitted jobs, plus more field entries.
After reviewing the tool run results through these methods, you should have identified the problematic design files that caused errors during the ArcGIS GeoBIM tool run. Continue reading below to understand the specific tool log errors.
Tool log errors
This section offers guidance and descriptions on common geoprocessing tool errors. Use this information to troubleshoot the specific errors experienced with your Autodesk Forma data.
Error message | Description | Troubleshooting |
|---|
Error creating GIS document | Indicates a problem was encountered when trying to create GIS features of BIM documents. | Ensure your documents are compatible for the sync process. See georeferencing workflows. |
Error syncing document | Indicates a problem was encountered when trying to sync BIM documents from the linked Autodesk projects. | Ensure your documents are compatible for the sync process. See georeferencing workflows. |
Unable to project geometry
| Indicates the Autodesk document contents are out of bounds for the spatial reference used. | Ensure your documents are compatible for the sync process. See georeferencing workflows. |
exception: Job failed! | Indicates the GP service has encountered an issue or error during the job execution which results in the termination of the process. | Contact GeoBIMSupport@esri.com if you are encountering this error. |
exception: User not authorized for this account or project. | Indicates the user does not have the necessary permissions to access the Autodesk account or project. | Verify you have permissions to the Autodesk account and projects included in the GeoBIM project.
Reach out to your Autodesk administrator if you require permission updates.
|
DA job failed | Indicates a failure in the design automation process. | Contact GeoBIMSupport@esri.com if you are encountering this error. |
An unexpected error happened during phase Publishing of job | Indicates there was a problem or failure that occurred while attempting to publish or execute the GP tools. | Contact GeoBIMSupport@esri.com if you are encountering this error. |
Job failed! Failed to create ArcGIS GeoBIM 3D Document Models Service: Expecting value: line 1 column 1 (char 0) | Indicates the GP service encountered an issue or error during the execution of the Add Document Models tool which results in termination of the process. | Double check your configuration of the geoprocessing service configuration file for GeoBIMUtilities |
Job failed! Failed to create ArcGIS GeoBIM 3D Document Models Service: Service name not available | Indicates the GP service has encountered an issue or error during the execution of the Add Document Models tool which results in termination of the process. | If you are using an Organization that has no 3D scene services published (via ArcGIS Pro or by directly uploading a geodatabase) before, the 3D Object Feature Layer creation fails. Add Document Extents tool requires this one-time setup prior to running the tool. To workaround, publish a 3D scene service to your Organization from ArcGIS Pro or upload a file geodatabase. |
If you encountered an error with the ArcGIS GeoBIM geoprocessing tools that is not listed in the table above and you are unsure on next steps, please follow the steps outlined in the Issue not listed? section of the ArcGIS GeoBIM troubleshooting hub.
