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Members no longer showing in their assigned member category

DavidColey

Hello

After the June 2026 update, certain members are no longer showing in their assigned member category. When I create a new category and try to add a member, the member does not show in the newly created member category either.

Thanks

@GlenterpriseUK

@Laura

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Accepted answers

GlenterpriseUK

Hi @DavidColey,

Thanks for your patience regarding this issue. After carefully reviewing and testing, I was able to log BUG-000185906 for this issue.

If you want that attached to your account, please reach out to Esri Support.

Thanks,

Glen

All comments

GlenterpriseUK

Hi @DavidColey,

Can you reach out to Esri Support and create a support case?

Regards,

Glen

GlenterpriseUK

Hey @DavidColey,

I gave it a test now and I was not able to reproduce the issue you are reporting.

This might indicate an issue with existing/old members created before the upgrade, if the usual browser cache clearing does not resolve the issue. I would advise you to get in touch with Technical Support.

Regards,

Glen

DavidColey

Thanks @GlenterpriseUK - Yes, it seems quite arcane at the moment. We have 898 members in 21 categories based on their business center (Planning, Stormwater, Communications, etc) and then 3 sub-categories in each based on user type (Creator, Mobile, Viewer) all created before the upgrade. Most accounts are by SAML, a few other accounts are built-in (admin accounts, testing accounts).

Of these, only 2 of my categories - "GIS Staff" and "EIT Staff" -stopped displaying their members from the Filter page, although the Category Editor showed the member count in each.

If I changed a member's category to a sub-category that was unaffected, I can then see that member. But for whatever reason, the Category Filter does not like those particular category names - at the moment.

I want to give it few days maybe.

StephanieW

Hi @DavidColey I tested in my organization that had existing member categories and sub categories, suspecting it may be ones with a space included from the info you shared, but I could not reproduce either. Does this happen for you with different browsers?

DavidColey

Yes @StephanieW - I tested in both Edge and Chrome, fully cleared caches each time of course.....

DavidColey

When I review the http get in Chrome Developer tools, the Request URL for "GIS Staff", the " I " is returned encoded as a lower case " i " by the browser such that:

https://sarco.maps.arcgis.com/sharing/rest/portals/self/users/search?num=100&start=1&sortField=lastlogin&sortOrder=desc&q=&categories=%5B%22%2Fcategories%2Fg%C4%B1s%20staff%22%5D&f=json.

So in my other group that "EIT Staff" - I see the same url encoding for the capital letter I. To me maybe the " I " is being encoded when it shouldn't be.

GlenterpriseUK

Hey @DavidColey,

I just tested with the member categories that you mentioned:

GIS Staff and EIT Staff and I was able to reproduce the issue.

DavidColey

Thanks @GlenterpriseUK - so is this something the Online team can / will be able to address?

GlenterpriseUK

Hi @DavidColey,

Thanks for your patience regarding this issue. After carefully reviewing and testing, I was able to log BUG-000185906 for this issue.

If you want that attached to your account, please reach out to Esri Support.

Thanks,

Glen

GlenterpriseUK

Hi @DavidColey,

I have just been informed that the issue has been fixed. Are you able to give it a try on your end and let us know?

Regards,

Glen

DavidColey

Hi @GlenterpriseUK - yes I can report that I can see members in member categories containing an English capital " I " e.g. "EIT Staff":

.../&categories=%2FCategories%2FEIT+Staff%2FEIT+Creator#members

Thanks for your help on this everyone

@StephanieW

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