Zoom and Pan issues

Question

I am currently running ArcGIS Pro 3.5.3 and having issues with the map frame jumping when trying to pan or zoom in and out. Has anyone else run into this problem?

TomBole · Answer

Hi @Kgilmore_83

If you have service layers (ex: basemap layers) in your map you are likely running into the following issue.

* BUG-000177418 The Pan and Zoom tools in an active layout in ArcGIS Pro 3.5.x cause the map view to revert to the previous extent.

If your map does not contains service layers you may running into a different issue. Please contact technical support if this is the case. They can be contacted at https://support.esri.com/en/contact-tech-support.

Hope this helps,

Tom

AubriOtis · Answer

I am so sorry you are experiencing this. We have noticed a problem with that being fixed for the next release.

danretired · Answer

Check that your video card and application requirements are uptodate

ArcGIS Pro 3.5 system requirements—ArcGIS Pro | Documentation

or

How To: Perform an ArcGIS pro Soft Reset

assuming that you recently updated to 3.5.3

otherwise see if the behaviour exists in all your projects or just one