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User isn't able to sign in to Field Maps

G-Palmer

One of our users is unable to log into Field Maps; she's using iPhone with the latest version of the iOS and has the most up-to-date version of the application.

The map is served through ArcGIS Online. When she selects the option to log in, the app comes back with the message 'Sign In Error - Not logged in' (see the image below).

She's already tried uninstalling and reinstalling the application, but is still getting the same message.

Is there anyway of getting around this issue?

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ColinLawrence

Hi @G-Palmer , can you confirm the iOS version and Field Maps version this device is running and when this issue started occurring for them? Is the same user able to sign in to their ArcGIS Online account via the Browser on this same device?

I suggest reaching out to esri tech support in the meantime who are aware of this issue and are gathering details.

MichaelaTuell

I have the same issue starting today. So far we have not found a solution that works either

ColinLawrence

@MichaelaTuell has anything changed on the device between the last time it was used and today? i.e. did you update Field Maps or the OS version?

G-Palmer

Hi Colin

She is running iOS 17.6.1 with 24.2.0. I can check if she can sign into AGOL but the app doesn't allow her to enter her user details before presenting the message above. I've uploaded the video showing what's happening.

NW-BrigitAndersonGISS

I have a user who is having the same issue. iOS version 17.6.1 and FieldMaps version 24.2.0

The issue appeared when they re-downloaded the app on Friday and have since tried redownloading.

MitchellGrafstein

@ColinLawrence wrote:
@MichaelaTuell has anything changed on the device between the last time it was used and today? i.e. did you update Field Maps or the OS version?

We are having the same issue in iOS with ArcGIS Enterprise Portal. User receives error upon opening Field Maps and cannot reach the login screen. User can only skip sign-in successfully. Attempts to re-enter the Portal URL yield the same results.

Passing along info for a colleague...

User can log in to the ArcGIS Enterprise Portal (11.1) on Safari on his iPad, no issue.
Uninstalled, reinstalled Field Maps, same issue.

User is on ArcGIS Field maps version 24.2.1, iPadOS 18.0 User was on 17.xy when he first started to have the issue, and updated to 18.0 to try and fix the issue. Issue still occurs.

User tried clearing browser caches. Issue still occurs.

Field Maps log entries continue to show:

9/20/24, 7:47:14 AM [AUTHENTICATION] Not logged in.

9/20/24, 7:47:13 AM [AUTHENTICATION] OAuth config - redirection: arcgis-fieldmaps://auth client: fieldmaps refreshExpiration: -1

MitchellGrafstein

We had two other reports that different users were forced to reset/erase all settings on their device in order to resolve this issue.

ColinLawrence

If they havent reset the device already, or if there is another device showing the issue, are they able to tap Sign in to ArcGIS Online and get to the authentication screen? Or if you happen to have another portal you can attempt to connect to. We are trying to determine if the issue is tied to a specific portal being in a "stuck" on a device.

Jennifer281

Hi Colin, We are having a similar issue in our organization with field maps. I have a field maps user who was trying to download a new field map data package we just deployed and somehow got logged out of ArcGIS. He now is unable to log back in. He gets the error message below "Sign in Error Not logged in".

He is using an Apple device with iOS version 17.6.1 and the latest Field Maps. He tried uninstalling Field Maps, restarting his phone, reinstalling Field Maps. However, the error persists. Has there been a resolution to this error documented? We are using AGOL for Field Maps. Not everyone is having this problem. It did start for him today as he tried to delete the old data package and download the new offline area.

Thanks,

Jennifer

SpanawayAdministrator

We are having the same issue. Only some of our tablets are affected.

RuthSpell1

One of our staff members ran into this same problem today. This morning when he got to the field, he opened his online map, turned on track logs, then went to check some of his field sites. When he clicked on a point, it acted like there was no point - wouldn't return info about the point. When he got back to the truck, Field Maps was asking him to sign in again -- apparently he got logged out somehow. When he did sign in, his online map wasn't there and only showed one of his old offline maps. Now when he clicks the login button (I assume he logged out when it wasn't showing his maps), it gives the "Sign in Error - Not Logged In" message. So he can't log in at all on his iphone now.

He is, however, able to log in on his iPad.

His phone is iOS 17.5.1 (iphone 12)

Field Maps version: 24.2.1 Build 1071

He has tried rebooting his phone and reinstalling the Field Maps app. Still can't log in.

MitchellGrafstein

Only workaround we've found so far, which is not ideal, is for the user to erase/reset their device settings. Not deal, but that fixed the issue for some of our users.

GeoFinn

I am seeing this same issue on an older Iphone with newest version of Field Maps. What is the process for erasing/resetting device settings? Thank you.

MitchellGrafstein

Hi @GeoFinn ,

Depending on your device and current iOS version, the instructions can be different.

Reset iPhone settings to their defaults - Apple Support

At the top, choose what version of iOS you are using. (You can find this from the setting screen [gear button] and going to "General" on the left and "About" on the right.) Choose the proper version from the dropdown box, then proceed to the erase instructions. Before continuing, you should consult with your IT Department (if you have one) for any initial setup instructions and if this is the proper course of action. You will need to proceed as if you are setting up a new device after you have erased your settings.

I hope this helps.

GDunnigan

Following this thread as it popped up in my organization.

User has an iPad running v17.7 and Field Maps version 24.2.1 connecting to Entereprise 11.1.

Just cannot connect to Production Environment, but can connect to Test environment.

really hoping that the final solution is not to wipe devices as we have alot...

SimonRoy1

Hi,

Some of our users are experiencing the same problem. It occurs when we try to connect to our AGOL organization using iPad or iPhone devices running various versions of iOS. It started a couple of weeks ago.

ColinLawrence

Hi all,

We have released a beta build on the Field Maps Early Adopter website that includes a change that should address the Sign In issues reported here. Ensure you are installing the Beta build for the November 24.3 release and not the Field Maps Tech Preview build. They should have separate pages on the EAC website.

If the beta build addresses the issue, the fix will then be available in the full 24.3 release next month. Thanks all for your help.

Dan_Joyce_OE

Reporting that this issue has just impacted one of my field users on his iPad. Still able to login using his iPhone. Fingers-crossed the next update solves the problem we have about 100 other users in the field and it could get uncomfortable if more start having the same problem.

WynstonJohnson

Is every on still having this issue?

I haven't see any new update release since August, or did you guys go to the beta version?

JeffShaner

Hi @WynstonJohnson,

As Colin mentioned above, we have a beta version live right now that you can test against. We are releasing the November update of Field Maps that will include the change on the evening of November 12th. If you can, please give the beta version a try. If not, look for our official release and let us know if our change resolves the issue for you!

Thanks,

Jeff

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