In the Reporter Instant App, if there are other layers in the map and one has turned off their popups in the webmap, this has no effect when using the app. It does not honor this. Has anybody found a workaround for this?
Hi, @ArmstKP Its a known issue with reporter and we'll fixing it in the October release.
Hi @SubaKrishnan , how was it addressed in the October release? I WANT to show popups in mine, but nothing happens when I click on them in Reporter even though I can see them in the webmap.
Hi @ChelseaRozek If a popup is turned off in the web map for a non-reporting layer you will not see the popup when clicked on those features in the app. What is the current setting in your map and app, please give me more info on the current behavior and your expected behavior.
Hi @SubaKrishnan I have non-editable layers with popups turned on in my webmap (yellow points). When I click on them in my final app, no popup appears. I hope to be able to click on the points so users can reference previously submitted issues.
Hi @ChelseaRozek I'm able to repro the behavior in your app but not in mine. Did you disable editing at the layer level or map level? Could you verify the popup is also enabled in the map. If it still doesn't work, try opening the config and relaunch the app with/without any changes to see if it changes behavior. Let me know if you still have issues.
So it looks like if you add layers in as a map service (all together), the popups do not work in the final app. I added each layer in the map service (that is published to our own server) as a separate item in AGO and now I can see the popups.
So creating an AGO item from servicename/MapServer, didn't work. Creating ones like servicename/MapServer/1 and then adding those to the webmap allowed the popups to show in the final app. It doesn't seem like this should be necessary if they work fine in the webmap with the first way.
Hi @ChelseaRozek This is weird. Let me test it at my end and log an issue. I'm glad it's working for you now.
Is there any reason to use map server layer as opposed to a view layer?
I'm not sure what you mean. It isn't a hosted feature layer as it's coming from our enterprise geodatabase so I can't make a view off of it. I don't want these points to be editable, so I didn't turn on feature access, so it's only a map service. These are different layers than the editable points. They're just for reference on the map.
Hi @ChelseaRozek This issue is fixed in the recent AGOL release. Please take a look and let me know if you have any questions.
Here is the blog to review new features this release. https://www.esri.com/arcgis-blog/products/arcgis-online/constituent-engagement/whats-new-in-reporter-instant-app-june-2025
Hi @SubaKrishnan , thanks for pointing that out to me, I appreciate it. I tried it out and can see popups now, however they don't adhere to the settings from the webmap. I have popups turned off on a layer, but they still show up in the Reporter app. I have only two fields showing in another layer's popup, but I can see them all in the Reporter app. I tried making a new Reporter app from the same webmap, and I see the same behavior. It's the same layers as before: a map service published to our own ArcGIS server. Let me know if you'd like some screenshots.
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