ホワイトスクリーン・オブ・デスとデータが更新されない問題

Question

こんにちは、

この投稿（https://community.esri.com/t5/arcgis-for-excel-questions/arcgis-for-excel-map-doesn-t-display-when-workbook/m-p/1375190#M148）と同じ問題が発生しています。

今週ずっと断続的にArcGIS for Excelを動かそうとしています。すべてがうまくいっていると思った矢先に、ホワイトスクリーン・オブ・デスが発生します。

ホワイトスクリーン・オブ・デスについて何か解決策は見つかりましたか？私の場合、「Reset Map」がグレーアウトしているため、その方法は使えません。この問題はオンライン版とアプリ版の両方で発生しています。

また、ExcelからEnterpriseのホストレイヤーにデータが戻らない問題も時々発生します。その件についてのアドバイスがあれば教えてください。

よろしくお願いします。

Tim

TimLohnes1 · Answer

Shannon,

I'm adding an enterprise layer to excel and prefer for it to stay that way. I can bring it over to arcgis.com and test it though. It is a funny thing because I have no idea what triggers it. I will open and close and edit the workbook a few times, share the xlsx with someone outside our org and have them edit it and see if arcgis.com data triggers the issue.

Will report back.

-Tim

ShannonCardoza · Answer

Good morning @TimLohnes1

Thank you for posting your inquiry. I think @EricKlein1 did a nice job of adding some background. As I mentioned in the post you referenced, can you open the same map/excel workbook signed into arcgis.com, rather than enterprise? If so, this may explain an issue isolated to the Enterprise environment rather than ArcGIS for the Excel add-in issue.

Best,

SC

EricKlein1 · Answer

Hi, @TimLohnes1 ,

We recently moved our users from ArcGIS Enterprise 10.8.1 to ArcGIS Online and have not had reports of this problem since.  We never pinned down the cause; however I wouldn't be surprised if it had something to do with the way we had SSO implemented in our ArcGIS Enterprise environment.  That said, usage of ArcGIS for Excel is limited to a very few individuals in our organization so we don't have a lot of history to draw conclusions one way or another.