Basemap has stopped loading

Question

Hi Guys,

I'm not a GIS pro, so sorry for the newbie questions.

We have a dual language ArcGIS map here: https://peig.ie and on Friday it stopped displaying the basemap, so now you can see our markers, but no map. The map uses the Irish grid system for coordinates.

Using the browsers console I can see that the link below gives a 500 error:

https://utility.arcgis.com/usrsvcs/servers/69ad45776c8140c9b4a2dfd83bbacc6d/rest/services/ITM/basemap_eire/MapServer

Can anyone point us in the right direction for getting this fixed?

DDH

DavidHenry · Answer

Thanks John, I will check this. Authentication is normally done by domain,
not token so I'm not sure why this is suddenly an issue.
d

John-Foster · Answer

it appears the authentication to access the underlying tile service needs to be checked or updated.

the item is using a tile service

https://www.arcgis.com/home/item.html?id=69ad45776c8140c9b4a2dfd83bbacc6d

but if you try to load it in Map Viewer it is not able to load the underlying tile service, it give error

{
"error": {
"code": 500,
"messageCode": "CONT_0044",
"message": "Error invoking service",
"details": [
"Unable to generate token with the credentials provided with username: PEIG_REST and source_url:https://mapgenie.osi.ie/arcgis/rest/services/ITM/basemap_eire/MapServer"
]
}
}

you need to check how you are authenticating with this service https://utility.arcgis.com/usrsvcs/servers/69ad45776c8140c9b4a2dfd83bbacc6d/rest/services/ITM/basemap_eire/MapServer