Creating Map Failed Error - ArcGIS Experience

Question

Hello!

I have set up a public ArcGIS Experience on my company's AGOL for a particular client. Both of the users on the client end were experiencing issues where the widgets and header would load when they go to the link to the Experience, and they were getting the "creating map failed" error.

I had a meeting with them today and the issue was resolved for one of the users, but one of them is still experiencing the same issue. The only other post describing a similar issue was resolved by updating the sharing settings, but this does not apply here as one of the users is able to view the web app anonymously.

I've attached a screenshot of the console log from the user experiencing the issues. Is anyone from Esri able to provide some insight regarding why this issue is occurring? The user who is no longer experiencing issues did say that there was a Mimecast window that appeared when opening the link, and then it opened correctly. Apparently this window did not open before and they were getting the error so could this potentially be the issue? The user experiencing issues would also have Mimecast installed and stated that the window does not appear and then they get the error.

Please let me know if I need to go back to the user and get them to export the entire console log, or if what I have provided is enough to identify the cause of the issue.

console_experience.png

TimWestern · Answer

Another option is to add a method that accesses all the data sources from useDataSources on props and then renders a DataSourceComponent somewhere that it can hook into in the DOM.

AliciaMcMurchie1 · Answer

Have you tried updating the browser version? That resolved the issue for those experiencing it at my agency.

JoeSchell · Answer

Did you ever find a solution for this?

I am experiencing the same problem. My JavaScript stack trace looks just like yours and I cannot get maps to show up in my ArcGIS Experience. The maps seem to be the only thing that cause issue, and the experience builder tells me they are inaccessible, although I have them set to public sharing and sharing with all groups in my organization.