Can't use a public account to sign in

ChrisCrabtree

I purchased the GIS professional license today through my organization, created a new public account in ArcGIS Online, and had my organization administrator to send me an invite to join the organization. I received an email inviting me to join "My ESRI", but after joining, and signing in to mobile map maker and to Survey 123 I'm getting an error message stating I can't use a public account to sign in. Any ideas? Same issue when logging into ArcGIS Pro.

ChrisCrabtree

The reason it was showing a public account was because I needed to go into My ESRI and under the licenses / ArcGIS Online I needed to activate the license. I then had to have ESRI generate a link where I could convert my public account into an organizational account. I did this all via the chat support. I'm now in and have no issues. 

Thanks everyone!