Apologies, I don't know where this one sits.. maybe on a Reddit page 😕
My issue is AGOL licensing, in particular Admin / name change. The person who set up an Admin for an organisation's AGOL put in a username and email assuming it would just be changed later. (stop laughing, please)
This organisation has ONLY ONE administrator licence. I can't create a new administrator or change another user to administrator, and a I can't delete, remove powers or anything else of the existing Administrator. We all know that one simply does not change a name with AGOL accounts.
I contacted ESRI Australia support and clearly outlining the scenario and what assistance I was requesting. I got back an email that asked "off the sheet" questions showing my email had not been read. Later I got a "here's a link to how to change member roles..". I am not even bothering to reply.
1. ESRI - I was suggested to use your support team because that is what they are there for. I was really let down.
2. ESRI - PLEASE!! PLEASE PLEASE PLEASE, could you put us all out of this misery and just enable name changes in AGOL. People move on. People change their names - it's not strange.
3. ESRI - could you please provide a solution for how to change an admin for an AGOL account that has only one administrator licence?
