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Unknown error exporting map from Mapviewer

JaxonReid

Hi there,

I am having issues exporting my map from Mapviwer. I followed the steps to print, however, exporting is unsuccessful every time. All I can see is a red x beside the file name and a message saying “An error occurred while exporting the web map”. Any help with this issue would be greatly appreciated!

A1733789-E774-4A96-97EE-A44F37A8F557.png

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RobinB

Yesterday I was able to "print" i.e. export my map when I lowered my resolution so far as to be unusably bad

RobinB

I have the same issue am wondering how prevalent this issue is for ArcGIS Online users

AnneMarieDecker

Same issue here. I've tried to export in all formats. 96 DPI, 1000 x 1000 aspect ratio at the "City" Bookmark.

https://duvalldecker-2.maps.arcgis.com/apps/mapviewer/index.html?webmap=719e50ea3d1f45bdbb395d23a892c630

pwilliams18Williams

Hi Russ,

Here is a link to the web map: Review (arcgis.com)

I was trying to print with only a few layers turned on: museum, museum buffer, and 3-4 other layers just to test what was working (not too important which ones at the moment just for testing).

Thanks for your help.

russell_roberts

If you can share a map that reproduces the issue then I can take a look. If you are seeing other issues please submit a support ticket or post on the community.

pwilliams18Williams

I'm having the same issue. Tried different Page Setups, changed the DPI (higher and lower), made the file name shorter, turned off more layers. Still failing. Very frustrating, hope we get an answer on what's going on soon. Maybe it's the types of layers/source of where the data is coming from that is causing the issue? I feel like I might just give up on Map Viewer and just go with Classic, it seems to have less bugs.

russell_roberts

If you can share the map we can look to see where the print service might be failing.

ameliadev_UMiami

JaxonReid, did you ever figure out a solution for this? I am having the same issue.

russell_roberts

If you can share the map that will help see if I can reproduce it. My samples were working as expected.

JaxonReid

Hi Russ,

Attached is a screenshot of the information you requested! Thank you so much for the help.

Cheers

Spoiler

Screenshot 2023-05-04 130353.png

russell_roberts

Are you able to share the map?

can you share the configuration of the print like size and include legend?

Thanks!

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