Enable indoor positioning - ArcGIS Pro - Tool is not licensed

Question

Hello,

I'm trying to configure a map to use it in ArcGIS IPS, but when I open the "Indoor Positioning Tools" in ArcGIS Pro, it indicates that the "Tool is not licensed" (image attached to this post) but according to the documentation it is only necessary an ArcGIS Pro Std or Adv + IPS license.

- https://pro.arcgis.com/en/pro-app/latest/tool-reference/indoor-positioning/enable-indoor-positioning.htm

- https://doc.arcgis.com/en/ips/latest/get-started/prepare-a-map-for-arcgis-ips.htm

I'm using a GIS Professional Advanced with ArcGIS IPS User Type Extension enabled for my user, and my organization has Indoor Maps and Indoor Spaces.

Do I have to do some additional configuration?

Thank you!

Maria Carolina

IndoorsPositioning_Pro_erro.JPG

Geometry Type2.JPG

Laura_1-1724858528756.png

PaoloFogliaroni · Answer

Hi Fabio,

this is also a weird case.

There must be some issue with the IPS license installation. I am not very familiar with how the license installation works in detail. I guess the best is to get in touch with Esri customer support.

Out of curiosity, can you share the configuration of your Enterprise machine?

- OS of the machine
- webserver on the machine
- ArcGIS Enterprise version

Eg: Ubuntu 18.04 - Tomcat - Enterprise 10.9

Fabio_Pires · Answer

Hello Paolo, I have the same issue on my ArcGIS Enterprise.

As you can see below, my Enterprise has a valid ArcGIS IPS license.

But when I run the python code, I get the following result:
[{'id': 'ips', 'status': ''}]

Can you help us?

PaoloFogliaroni · Answer

Hi,

actually, from the output you got looks like the IPS Org Capability is not there at all. Can you double check this on your portal?

* Open a web browser and browse to your portal home
* login with and admin account
* Navigate to "Organization->Licenses->Organization Extensions" and verify that the ArcGIS IPS extension is listed, it is active, and with a valid expiration date

If the Extension is not listed something went wrong during the setup phase. Make sure to review the instruction reported at the following link:

https://pro.arcgis.com/en/pro-app/latest/help/data/indoor-positioning/get-started-with-arcgis-ips.htm#ESRI_SECTION1_4CEE8A967A38407B91BE16F586684E6C

There are instructions for both AGOL and ArcGIS Enterprise. 
By the way, are you using an AGOL organization or an Enterprise portal?