Loading the map somewhere works somewhere no (ArcGIS for Autocad 400.2)

Question

Hello, I would like to ask about a problem retrieving the map from the service provider (AOPK).
If I load a map from one provider (ČUZK), I have no problem loading the map at home and at work.https://geoportal.cuzk.cz/(S(ry5cqjtkbtvismtfqiikwgj1))/Default.aspx?lng=EN&mode=TextMeta&side=wms.AGS&text=WMS.AGS&head_tab=sekce-03-gp&menu=314 for example this map Properties / Service location:https://ags.cuzk.cz/ArcGIS/rest/services/zm/MapServerWKID: 5514
But when I load a map from another provider (AOPK) I load it at home, but at work it reports an error "Tile-only layers not supported"
for examplehttp://gis.nature.cz/arcgis/rest/services/ObecnaOchrana/USES/MapServerWKID: 5514 Can you advise me where the problem is, why doesn't it work for me at work?At home I have Autocad 2020 ENAt work I have Autocad 2020 CZEArcGIS for AutoCAD 400.2 Regards
Michal Janda

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michaljanda · Answer

Hello Dan and Prokop,
so I have already solved the problem with loading arcgis AOPK services with our IT department.
The problem was that in our company we have a forward and reverse firewall, including a proxy, and it prevents (prevented) the required communication. I do not know the correct English IT terminology.

An exception had to be made for the communication to flow. On the arcgis services that worked, the exception was already granted in the past (eg ČUZK), although at that time it was not due to ArcGIS maps
Thank you for your willingness.

Kind regards

Michal

michaljanda · Answer

Hello Dan and Prokop,

thank you for your answers.
I tried the https protocol and it doesn't work, same error 😞
I also wrote to a service provider (AOPK) and their answer was that

"The problem is probably in the network settings in the organization in which the designer works. He can first try to connect his work computer to another network, eg via mobile data.
This will detect if there is a network communication error or directly on the computer."

I will try it, and I'll let you know the result

Regards

Michal

Prokop_Kuranda · Answer

Hello Michal,

we tested the service http://gis.nature.cz/arcgis/rest/services/ObecnaOchrana/USES/MapServer

with http and https in Autocad 2020 in both EGN/CZE with no Error.