皆さん、こんにちは！
今朝、どの Web マップでもポップアップをカスタマイズできないことに気づきました。
ポップアップの設定をクリックしても、何も起こりません。すべてのマップで同じ状態です。Chrome、Firefox、Edge（そもそも使い物になりませんが……）でも試しました。
数日前には使えていたと思います。
同じ問題が起きている方はいませんか？解決方法に心当たりのある方はいらっしゃいますか？
ありがとうございます！
Marc
Seeing your post, I just gave one a try: seems to work just fine for me. I'm using Chrome.
Occasionally it works on one layer, but when I hit cancel and try it again, it goes back to not doing anything.
I even tried re-publishing the service, but that didn't do the trick either.
For now, I guess I just wait and see if it somehow gets resolved.
Maybe I should try it on a different machine.. nope, still nothing..
That seems really weird; I wish I could provide an answer...
Hi Marc,
I see that you had tried different browsers but have you tried clearing the cache on your original browser?
Is anyone else within your organization able to go into the web maps and configure pop-ups?
Are you able to perform all other functionality on the web maps? (Analysis, change symbology, etc.)
If you create a new web map with sample data, do you still experience this issue?
Best,
Jared
Jared, thanks for your reply.
One other thing that I noticed: non-secured layers let me configure the popup. But: as soon as I add a secured layer to the map and try configure its popup, the non-secured layer stops letting me configure the popup. Very strange..
Any thoughts?
This is certainly interesting... I'm not exactly sure what's going on here. Have you checked the web traffic when attempting to click the Configure pop-up option? This can be done by clicking F12 on your keyboard. If you receive any errors or responses, let me know.
Also, what kind of layer is this that you are attempting to configure pop-ups on? Is this a hosted feature layer being stored in your AGOL organization, an ArcGIS Server service being brought in, or something else?
Who owns the layers that you are attempting to configure pop-ups on? If the layer is stored in AGOL, is the layer at least shared with the organization?
Jared,
I used the Inspect function in Chrome when I first encountered the issue this morning, but it didn't give an error message or anything that would indicate what the problem could be.
All layers are published to our ArcGIS Server, none of them are hosted layers in our AGOL organization.
Thanks for looking into this.
Quick update: configuring popups is still not working. Whereas I though it only affects secured layers from our server, the problem still occurs after I made a previously secured layer public (no restrictions).
Here's what I tried so far:
None of the steps fixed the problem. I'm unable to configure the popup for most of our layers.
Ok, so I think I figured out the problem.
I have a test mxd/service with 3 layers:
Culinary Water lines
Hydrant grid
Pressure Zone grid
So it appears that there is some issue with the GlobalID field for the Pressure Zones layer. Why or what? no idea. If one GlobalID field is causing issues, it denies me to configure popups for any of the layers in the service.
I'm not 100% sure if this is the actual issue, but disabling the GlobalID field for that layer fixed the problem.
Any thoughts on that?
One question on global ids: how are you using them?
Joe,
we used them for database replication purposes in the past as well as attaching images to some of our feature classes using collector and the old arcgis app for iOS. We were also evaluating if we should use the GlobalID field as a unique identifier in combination with our new asset management system, but eventually decided against it (except of one feature class).
I was hoping you'd say replication! There are plenty of others out there that (mis) use them for other purposes and then come to the conclusion that global ids are really good for one thing.... Replication....
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