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Error 400: Failed trying to sync map to artboard

SharifP

I've searched, but can't make heads or tails of anything that even approaches a solution for this problem. I'm trying to Sync an OpenStreet map (https://www.arcgis.com/home/item.html?id=51a8e52b37d64941816aa1ad3d18b35d) to Illustrator and keeps failing. Can anyone help me understand why?

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Accepted answers

Anna_Breton

Hey @SharifP ,

Thanks for the workflow steps. I was able to reproduce what you're seeing. Both of the issues you mentioned above look to be related to the current mapping profile you're using.

Switching to the Default mapping profile should fix the errors.

If you have an ArcGIS org account you can switch your mapping profile in your map settings. To do this, click the gear icon at the top of your compilation window, here you'll come across your mapping profile settings (Default and Legacy). Select "Default profile (Recommended)". You can find more info on mapping profiles here.

Screen Shot 2022-02-04 at 1.42.15 PM.png

Let me know if this helps.

Best,

Anna

All comments

SharifP

Hi @Anna_Breton,

Thanks for the info and for the link. I have the ArcGIS for Adobe Creative Cloud account - not an ArcGIS org account. It looks like that means I'm out of luck for changing the Mapping profile. Is that right?

Thanks

Anna_Breton

Hey @SharifP ,

Thanks for the workflow steps. I was able to reproduce what you're seeing. Both of the issues you mentioned above look to be related to the current mapping profile you're using.

Switching to the Default mapping profile should fix the errors.

Screen Shot 2022-02-04 at 1.42.15 PM.png

Let me know if this helps.

Best,

Anna

SharifP

Hi Anna,

I'm using version 3.1. I do still get the error when I try syncing just the one file. My workflow is as follows:

I search for an address in Mapboard, then I draw a rectangle surrounding the address in Mapboard.
I change the size of that Mapboard to what I need. Some times I rename it, some times I don't.
Then I go to the Compilation window. Click Add Content > Add Layers. I have OSM Highways for N. America favorited since I use it often.
I click add, wait for it to draw, then close that window.
Add Content > Add Places, search for an address, then click add.
Sync

Just now as I went through this again, I see that after I add the OSM map it says it's loaded but with errors. Maybe that's where the problem is? This is the map I was attempting to use: https://www.arcgis.com/home/item.html?id=51a8e52b37d64941816aa1ad3d18b35d

When I try to use a vector basemap (this one: https://www.arcgis.com/home/item.html?id=f455d84d5aab4d64b1191e0d2eed42b1), it looks like I need to be able to change my mapping profile - which I guess I can't do with an ArcGIS Creative Cloud account.

Anna_Breton

Hi there @SharifP,

Sorry for this inconvenience. The team has tried to reproduce the issue you're seeing but are unable to do so. Do you mind sharing more info with us? What versions of Maps for Adobe and Illustrator are you using? Additionally, if you could share your workflow steps that give you this error, that would be very helpful. Based on the screenshot in your question, it looks like you're trying to sync more than one layer. Do you run into this when you try to sync with just the OpenStreetMap layer?

Thanks,

Anna

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