Print function not working

Question

Hi All,

I have created a custom template and published print gp service. when i tried to execute the gp service im getting below issue.

error":{"code":400,"extendedCode":-2147467261,"message":"Unable to complete operation.","details":["Error executing tool. Export Web Map : error raised...C:\arcgisserver\directories\arcgisjobs\exportwebmap_gpserver\j2106a424ff05454694ce6707527f82a7\scratch\e4257a3a-139c-11ec-a2ba-000d3a498f18.jpg
C:\arcgisserver\directories\arcgisjobs\exportwebmap_gpserver\j2106a424ff05454694ce6707527f82a7\scratch\e4257a3a-139c-11ec-a2ba-000d3a498f18.jpg
Failed to execute (Export Web Map).
Failed to execute (Export Web Map)."]}}

one more thing even my default print gp service is also not working. below is the error in the server manager logs.

Error executing tool. Export Web Map : Failed to create layer from service at https://services.arcgisonline.com/arcgis/rest/services/Elevation/World_Hillshade/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map).

Kindly help me on this.

Thanks

Naveen

ahoque · Accepted Answer

one more thing even my default print gp service is also not working. below is the error in the server manager logs.

Error executing tool. Export Web Map : Failed to create layer from service at https://services.arcgisonline.com/arcgis/rest/services/Elevation/World_Hillshade/MapServer. Failed to execute (Export Web Map). Failed to execute (Export Web Map).

@naveenbesri

Usually that happens when your server, that is where your print service running on, does not have access to arcgisonline servers. Please check with your network admins.

One easy way to check it or show it to your admins is:
- log on to the server machine as the arcgis account user (aka SOC account) basically that runs all arcgissoc.exe process
- open a web brower
- try to access an arcgisonline basemap service

I have created a custom template and published print gp service. when i tried to execute the gp service im getting below issue.

error":{"code":400,"extendedCode":-2147467261,"message":"Unable to complete operation.","details":["Error executing tool. Export Web Map : error raised...C:\arcgisserver\directories\arcgisjobs\exportwebmap_gpserver\j2106a424ff05454694ce6707527f82a7\scratch\e4257a3a-139c-11ec-a2ba-000d3a498f18.jpg
C:\arcgisserver\directories\arcgisjobs\exportwebmap_gpserver\j2106a424ff05454694ce6707527f82a7\scratch\e4257a3a-139c-11ec-a2ba-000d3a498f18.jpg
Failed to execute (Export Web Map).
Failed to execute (Export Web Map)."]}}

Which version of ArcGIS Server you have? We had a similar issue with .pdf output at one point and I believe that got fixed in 10.9 and we also released the fix as a patch. It might worth trying that out.

Also, did you publish your print service from ArcMap or ArcGIS Pro?

thanks

Tanu

ahoque · Accepted Answer

@naveenbesri

try installing this patch

https://support.esri.com/en/download/7868

naveenbesri · Accepted Answer

its working thank you for the info 🙂

ahoque · Accepted Answer

I'm glad it is working. Thanks for your updates.