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File Geodatabse single layer downloads not working on ArcGIS Hub Open Data Site

TaupoDistrict_Council

I am having problems downloading ArcGIS Online hosted feature layers as File Geodatabase from the open data site. the problem only occurs when attempting to download a single layer from within a hosted feature layer. The download status gets stuck on 'Gathering Data'. I have indexed the item multiple times. I am only testing with small datasets. Is this a known issue? Any ideas?

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DanielFenton1

Currently we are unable to provide new file geodatabase downloads. The feature should be restored by tomorrow. I will update you here when there is news.

Daniel Fenton

CortDaniel1

Thanks for the notification.

Cort

DanielFenton1

Hi Cort, this issue has now been resolved. Thank you for your patience.

Daniel Fenton

DanielFenton1

This issue has now been resolved.

Thank you for your patience,

Daniel Fenton

TaupoDistrict_Council

Hi Daniel, thanks for the update. Unfortunately, I am now receiving a different error. Is this related?

Thanks,
Ella (Taupo District Council)

DanielFenton1

No that is unlikely to be related. Can you please provide a link to the dataset you tried to download?

TaupoDistrict_Council

Thanks Daniel. Here is an example: https://data-taupo.opendata.arcgis.com/datasets/18a631f055604d5592a97ac088af37cb_0, it is a Hosted Feature Layer in ArcGIS Online.

DanielFenton1

I can confirm that this is an unrelated issue. Nevertheless we are looking into it now.

DanielFenton1

This issue is now resolved. We will do some cleanup work shortly to fix any other datasets affected by the same issue. Thank you for bringing this to our attention and sorry for the inconvenience.

Daniel Fenton

TaupoDistrict_Council

Hi Daniel, thank you very much for resolving this issue and your responsiveness throughout. fgdb downloads are now working for me from hosted feature layers. Recently I have noticed capability for users to download as fgdb from registered feature services, when attempting to download I get that same error: "Status: An error occurred. Download failed." Is this something you are also working on fixing? Example: https://data-taupo.opendata.arcgis.com/datasets/76eb8d3ad6f441d39ee7904d265007a6_1

Cheers,

Ella

DanielFenton1

Looking at the network traffic tab, I can see that one failed for a different reason. The request from our backend to your server for a file geodatabase export timed out. Do you have access to server logs? You may want to open a support ticket if you need help resolving this issue.

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