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ArcGIS Server 10.6 'System/PublishingTools' job has crashed.

MelanieFournier1

Hi there,

I am working with ArcGIS server 10.6, web Adaptor, and Portal.

I have been trying to solve this error message I get every time I try to publish a new service. The service is packaged but not published in my portal.

I checked the status of the publishing tools they are all started.

The log messages are quite vague.

I saw many threads about patches, and previous versions of ArcGIS server. I did apply the patch, restarted everything but still the same result. I tried to repair the server. Same results.

It's like the server and portal do not talk to each other anymore.

If someone has any idea, I am interested.

Thanks.

Mel

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Accepted answers

TrevorNickolai

Hey Melanie,

The "Bad syntax" error is typically happening due to information being provided in the connection. Make sure when you make the connection in ArcMap, use the either the ServiceURL or Admin URL via HTTPS (https://webadaptorname/arcgis or https://servername:6443/arcgis) and you will want to provide Portal login credentials. If these issues continue, I would highly suggest having a support case created!

All comments

TrevorNickolai

Hey Melanie,

MelanieFournier1

Ok so here is what I did following your email:

1/ I created a self-signed certificate on IIS

2/ I binded it with https/443 port

3/ Checked if I could connect to the webadaptor via htpps -> it works

4/ Checked if I could load the server manager page via https -> the page loaded

5/ Restarted the server

6/ Tried in ArcMap a user and a publisher connection and got this error: "bad syntax in request".

MelanieFournier1

Ok I am not sure I understand here. The configuration of the server is http/https. The ServicesURL is in http, the AdminURL is in https. Is this our problem?

TrevorNickolai

If we federated the ServicesURL using HTTPS, and we do not see a 443 binding, this could be our issue. I would suggest adding a 443 binding to IIS: Enable HTTPS on your web server—ArcGIS Web Adaptor (IIS) Installation Guide (10.6.1) | ArcGIS Enterprise.

MelanieFournier1

We have two webadaptor. One on the portal machine and another one on the ArcGIs Server machine.

TrevorNickolai

Do we only have one web adaptor installed currently?

MelanieFournier1

1/ I federated with the web adaptor.

2/ The config is http/https.

3/ I checked IIS: on the ArcGIS Server machine there is no binding to port 443. There is a binding on the Portal machine.

TrevorNickolai

Hey Melanie,

I am glad that cleared up some of our issues. The new error we are seeing could be tied to the certificate being used by the web adaptor (443 binding in IIS) or some resolving issues with the ArcGIS Server Services URL with Portal. Did you end up federating using the Reverse Proxy URL or the web adaptor? Also you listed http://servername/arcgis, did we federated using HTTPS or HTTP?

MelanieFournier1

Hi Trevor,

Sorry for the delay in replying. I was trying to find solutions as well.

1/ We installed ArcGIS Server and a webadaptor on the same machine, then Portal on a second machine. Through the url portal https://machinename:7443/arcgis/ we created the portal account, then we installed a webadaptor:

https://localhost/arcgis/webadaptor.

We federated the server and the portal via https://servername:6443/arcgis/admin. The security config is http/https.

We added the server in the portal account service url is in http and admin url is in https. I was wondering if with a proxy, the webadaptor is necessary or not and could be slowing things down.

2/ If I go to the security config https://AGShostname:6443/arcgis/admin I only see http/https, authentication tier: GIS server +. I do not see any URL.

3/ If I go to the portal admin under federation the servername:6443 is seen as hosted server, but shouldn't it be federated server?

4/ Also in the portal admin if I try to validate, even unfederate the server it turns forever and nothing happens. Same if I try from the portal account. I cannot validate it although the URL is the good one, I cannot add another server (it's telling me federation is disabled) and I cannot delete it.

Here is where I am now.

TrevorNickolai

Hey Melanie,

Could you please provide us with how your federation between Portal and ArcGIS Server was completed? Example: ServicesURL = https://webadaptorname/server, AdminURL = https://AGShostname:6443/arcgis. (going to portaladmin, federation, servers, click on the server listed)

Also if you go to ArcGIS Servers admin API (https://webadaptor/server/admin or https://AGShostname:6443/arcgis/admin) security, config, you should see the federation properties here. Does the PortalURL match the URL you use to access Portal?

If we can't get to ArcGIS Server Manager this can sometimes mean three things. One is we are using a URL that is not the ServicesURL and this will cause the please wait page until it eventually times out and takes you to a ArcGIS Server Manager login screen (which in a federated environment we should never see). Second is the URL that Portal is configured to use is not what the federation has been configured with. Third is there could be an issue with the Portal's PublicURL (web adaptor URL or webcontexturl, if set).

When federated and attempting to access ArcGIS Server Manager, it should re-direct to the Portal's PublicURL, If this URL is not accessible or has not been properly setup for the federation to use it, we will get a continuous loading page. This could all tie into why we have issues publishing.

MelanieFournier1

Hi Harrold,

Thank you for taking the time to answer.

1/ The ArcGIS Manager page does not open. It turns for ever and nothing happens.

2/ I tried the https://webadaptor.domain.com/arcgis/portaladmin/federation/servers/validate?f=json and it returns an error "Token required".

When we installed Portal, webAdaptor, datastore and the server, we only got one certificate. There is no certificate on the portal machine. Is it a problem?

Thanks,

Mel

HarroldSompotan

Hello,

Can you please tell us if you are able to publish a simple service definition file (.sd) via ArcGIS Server Manager page? Does it publish the service correctly?

Publish a service definition in ArcGIS Server Manager—Documentation | ArcGIS Enterprise

Also is your Server federated with Portal? If it is, please check to see if they are still federated by validating via Portal admin end point and or Arcgis Server end point.

Validate Servers—ArcGIS REST API: Administer your portal | ArcGIS for Developers

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