I have seen for one purchase 3 attempts in retake policy. I have given exam on 10th Aug 2025 as per score card it requires to retake to get certificate so i am planning to reschedule it. Do that require to purchase 275$ voucher again? or will ESRI will provide 2nd attempt by providing free voucher. Please guide me.
Hey @Manjulakamarajugadda3
According to the Retake Policy here: https://community.esri.com/t5/esri-technical-certification-program-information/esri-exam-retake-policy-faqs/ba-p/1315024
You will need to purchase another voucher, as each retake requires a new exam voucher, in the section "Is a voucher purchase required to retake an exam?"
Cody
Thank you .. while re buying voucher i am getting this error,
This looks like a browser issue, possibly due to the underlying Javascript or other framework as the backend. I would try using a different browser or possibly a private window to attempt the payment once more.
If that does not work, I would reach out to customer service and see if they can process your payment over the phone or through another method to get this done for you!
Hi @CodyPatterson I have tried in incognito window also through mobile and my laptop. Even tried alternative Edge browser also. I am getting same issue i even sent mail to customercare@esri.com and they suggested to mail to storehelp@esri.com, i have sent that also. Still i didn't get proper help to buy the exam voucher. For your reference below attachments, please check and suggest any possible options.
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