Limitation du support MyEsri

RGK

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Permettre une fonctionnalité plus spécifique sur le "View Support".  Même avec l'utilisateur ajouté aux appelants autorisés, il ne pourra pas soumettre de demande à moins que "View Support" soit activé.<\/P>

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L'activation de "View Support" donne accès à tous les appels,  le site devrait avoir la capacité d'assigner un accès pour que les utilisateurs ne puissent voir que leurs demandes de support soumises.<\/P><\/BODY><\/HTML>

TeresaDolan

My Esri recently added some functionality to allow organizations have an "Owner Only" flag set for them. With this setting turned ON, users (that is, authorized callers) at an organization are only able to see technical support cases they themselves submitted. They cannot see cases submitted by their colleagues.

Admins with View Technical Support Information permission at the organization will continue to see all cases, regardless of the flag setting.

For domestic organizations, contact your organization's Customer Service Representative (CSR) for more information. Your CSR is listed on your My Organizations > Overview page. For non-US organizations, contact your distributor.