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Browser crashed when editing data in Survey123 Website

Ramon_de_Leon

Does others experiencing the same issues?

Everytime I try to edit a survey record in the Survey123 website (using the sidepanel edit window), the browser stops responding.

Is this an issue if you have been passing data from Collector to the survey and also pulling data from an external CSV file?

I can edit data by directly double-clicking the cells on the table, but when I try to do the edit through the side panel to have a more form-like feel and possibly edit picture attachments, the form fails to load and browser stops responding.

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Accepted answers

Anonymous User

Hi Ramon,

Yes, that link is correct for the online documentation. You can also check out this great blog post: https://community.esri.com/groups/survey123/blog/2017/09/25/working-with-existing-feature-services-in-survey123-for-arcgis.

Regards,

Phil.

All comments

Anonymous User

Hi Ramon,

Thanks for sharing your xslx form and csv file. I tested with the 3.10 web app and can see the following error on load:

When inspecting the csv file further, I see the file contains many quotations (“) as actual data and in some cases double quotations (“”), which are not representing a deliminators. It is standard practice for csv files to use quotations as representation of fields containing commas, therefore these are processed out of the data on load. I believe this could be related to the issue, as well as other single or double quotes, white space and/or special characters found in the file.

It may be a good idea to run your csv file through a csv validator such as https://csvlint.io/ to find any errors.

It is also important to note that your csv file has ~215,000 rows and is ~32mb, therefore the performance in both field and web app will be severely degraded and may cause unintended issues or crashes on devices with low memory.

Hope this helps.

Regards,

Phil.

Anonymous User

Hi Ramon,

I have sent you a private message with my email details so you can forward me your xlsx file and csv file.

As for using pulldata and errors with the webform, it is advised not to include any special characters in the csv, as these can break the loading of the form in some cases in web browsers. This includes in the name of columns as well as the data. While the same csv file may work as expected in the mobile app using pulldata, due to the different way that pulldata works in a web browser, these special characters can cause issues.

For more information see: Formulas—ArcGIS Survey123 | Documentation and https://community.esri.com/groups/survey123/blog/2016/10/27/the-pulldata-function-access-external-data and https://community.esri.com/thread/256638-survey123-pulldata-not-working-fully .

Regards,

Phil.

Ramon_de_Leon

Hi Phil,

Its the same issue with different browsers.

The Survey was published with Survey123 Connect 3.10.

I can provide you a copy of the CSV and xlsx form if you can provide me an address. I'd rather not post it here as it has some customer information involved.

It is working well on the mobile app.

The issue seems to be on the pulldata part on the Survey123 website, there is error in initializing the form. When I close the the error message, I am able to edit the answers on the form-view. I'll try to clean further my CSV table and double-check if there are more commas on the values, I did assume that since it is working well on the mobile app that it should be working on the Survey123 website too.

Are there any other invalid characters in addition to commas that I should not use on the CSV table to avoid issues on the Survey123 website?

Thank you.

- Ramon

Anonymous User

Hi Ramon,

What browser are you seeing this issue with? Have you tried another browser, such as Edge, Chrome, Firefox etc. Do they all crash or just one?

Also, was the survey published with Survey123 Connect, if so which version and have you updated recently to ensure using latest version 3.10 or disable version locking so that latest web app is used.

Can you share a copy of the xlsx form file and the pulldata csv file and any other media files used in the survey, so we can take a closer look and see what causes the crash.

Regards,

Phil.

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