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Cannot sign in to Survey123 Connect 3.0

OlivierDemars1

Hi,

I cannot sign in to any portals defined in Survey123 Connect 3.0. When I click on the sign in button, nothing happens.

After activating logging, I get the attached with a Invalid Refresh Token message.

I tried rebooting and re-installing Survey123 3.0 but still the same.

Survey123 3.0 client works fine and if I change back Connect to version 2.8, I can sign in.

Thanks,

Olivier

Survey123ConnectforArcGIS-20180718-151859.log.zip

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Accepted answers

ChrisRoberts2

Hi Olivier

This is a known issue, see the post below and the temp workaround until ESRI resolve the problem

https://community.esri.com/message/785538-re-cant-sign-in-with-survey123?commentID=785538&et=watches.email.thread#commen…

Regards

Chris

All comments

ChrisRoberts2

Hi Olivier

This is a known issue, see the post below and the temp workaround until ESRI resolve the problem

https://community.esri.com/message/785538-re-cant-sign-in-with-survey123?commentID=785538&et=watches.email.thread#commen…

Regards

Chris

RobertMarros

I am experiencing the same issue as listed above and attempted to clear out and delete the Survey123Connect entries from Windows Credential Manager. However, I was told by my IT department that by default Windows Credential Manager is disabled meaning that it doesn't have any saved credentials for Survey123 Connect. Is there something else going on or perhaps there is a different solution I can try so I can Sign into Survey123 Connect?

Thanks

Re: Can't Sign In with Survey123‌

Anonymous User

Hi Robert,

What version of Survey123 Connect are you using? Can you please test with latest version 3.1 and not 3.0. A bug was fixed in 3.1 which resolved issues with users not being able to sign into Connect on Windows.

Phil.

RobertMarros

Hi Phil,

I am using Survey123 Connect v 3.1.126 and it still isn't working. I am trying to click on the Sign In icon and nothing happens.

Thanks

Anonymous User

Hi Robert,

Are you using Portal or AGO? We have applied a further fix to the 3.2 version of Survey123 Connect and App that will be released in near future, this will help resolve this issue. In the meantime the only way to workaround it is to delete the entries created for Survey123 in the Windows Credential Manager. You may need to work with your IT Dept to resolve this.

Phil.

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