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Collector 10.2.2 Offline Syncing: Syched attachements will not open from desktop

JohnTownsend

I have been trying to use the collector app offline capabilities. All seems to work well for the most part. However I am having an issue with attachments when syncing them back up to my AGOL account. When I attach a photo in online mode, things work as expected. I am able to open my web map from my desktop and see my attachment and access the file. It is saved with the file extension .jpg.

When I perform the same action from my ipad in offline mode and sync the map back up, the features are updated and I can see the attachment, but it does not have a file extension and when I try to open it via my browser on my desktop it will not open. The attachment opens fine on my mobile devices. I cannot open the attachment when I open my feature service in Arc Map either. The only work around I have found is trying to open the file through arc map, then saving the file and physically typing in .jpg in the file name. This is far from practical.

Is this a known bug or can anyone offer a solution?

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RussRoberts

Are you using iOS and/or Android?

Thanks
Russ

JohnTownsend

Update* After further testing, this problem only occurred at my work computer. When I accessed my AGOL account from a different machine, i was able to open the attachments fine. This must be an issue with my computer not recognizing the attachment without the file extension as a .jpg.

In this instance, I am using iOS on an ipad air. Here is what I have discovered:

When I collect an attachment in collector from ipad when online, it names the attachment Photo1.jpg, Photo2.jpg, etc.

When I do the same in offline mode the attachment is named Photo 1, Photo 2, etc. with no file extension

When I collect on my android device it names it consistently both online and offline but with a completely different naming schema something like MapName_169_0_ArcGISApp_110990398400934.jpg.

This brings up the issue that depending on which device and what mode you are collecting attachments, the result will be different file naming schemas and in the case of the offline ipad, a file without an extension. I would imagine that my work computer is not the only one out there that will have difficulty recognizing a file without an extension.

I do not see any way that I can define the name of the attachments which would alleviate this problem. I had posted a question about pulling attachments out of the application on a different post. If I have attachments for 500 features and each has a photo called Photo1.jpg, this could cause some headaches.

It would be nice to know if others are seeing this same behavior on their mobile devices.

KevinWatt

Try taking the picture first with your phone's camera, then switch to collector and attach from "gallery" instead of choosing the "camera" option. It adds an extra step, but the attachment and file extension probably wont get renamed.

RussRoberts

We are currently looking into this. Thanks for reporting it.

Russ

JesseHopkins

Hi,

Any update on this issue? I'm also having the same problem with the attachments not having a file type associated with them when they are collected in offline mode. In the attachments table under the field [ATT_NAME], the value for a sample picture is just "Photo 1" not "Photo 1.jpg" (which is how it is when collected online). Weird.

RussRoberts

Yup this issue is fixed in our upcoming 10.2.3 update. Attachments taken in a disconnected map will have .jpg with the attachment. This update should be coming out very soon.

Russ

JesseHopkins

Awesome, thanks for the quick response.

JoeSepulveda

I'm performing an inventory of 400 features, each one with an attachment. My attachments all read Photo1.jpg for each one of my locations. This is causing problems when referencing the photos later. Is there a way to have Collector uniquely name each attachment in the inventory?

RussRoberts

We currently do not have support for this right now but it is something we are planning on improving.

Russ

LindaMcCafferty

I'm performing an inventory of 400 features, each one with an attachment. My attachments all read Photo1.jpg for each one of my locations. This is causing problems when referencing the photos later. Is there a way to have Collector uniquely name each attachment in the inventory?

Hi Joe

You mentioned that you are referencing the photos. I have a similar project and was wondering how you are getting the photos from the layer. I am programming with C#. Even if you are using Python or some other language I could convert it to what I need. Any help you could provide would be greatly appreciated.

Thank you, Linda

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