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Silverlight Builder 3.0 - New Builder hangs at 100% loading

MatthewLewis

Hi Everyone,

I have just upgraded our silverlight builder to 3.0 and have hit a loading issue.

After install I enter the URL and am met with the loading splash screen. However once it reaches 100% it doesn't go any further.

[ATTACH=CONFIG]18852[/ATTACH]

To check it wasn't security i did a fresh install on a different system (With no builder), I had the same problem.

Does any one have any idea what could be causing the issue?

LoadingScreen.png

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XiChen_0-1637279416847.jpeg

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Accepted answers

RichZwaap

Hi Matthew:

Sorry to hear you're running into issues with the new version. On the machine where you ran the upgrade, have you tried clearing your browser cache? It may be that the browser is still serving the previous version's xap from cache, and running into issues when it loads the 3.0 configuration. If that doesn't work, could you try opening your browser's script console, refreshing the page, and reporting any messages shown there?

All comments

JohanCarlsson

Hi!

I've run into a similar problem when updating, but I don't even reach 100%. It loads quickly to a random percentage and then the progress bar disappears and nothing happens. I followed all the steps in the sticky thread to upgrade my existing add-ins and I get no compliation errors in VS2010. I have tried clearing the cache in both browsers. IEs debugger generates some information but I can't tell whats wrong. I have attached the file.

However, when I was going to copy the new .xap from the directory specified in the guide (C:\inetpub\wwwroot\Builder\Templates\Config), that directory didn't exist. Instead I have C:\inetpub\wwwroot\Builder\Templates\Default. The size was a couple kb larger than the existing one in my project.

Any ideas?

Additional information:
All assemblies from MS are version 5.0.5.0
I'm using the ESRI assemblies for Silverlight 5.
All ESRI files referenced are version 3.0.0.388.

console.txt.zip

Clip_176.jpg

KatherineDalton

Hi Oleg,

Can you check your registry and see if the following key exists? If so, delete it and try running the setup again. HKEY_CURRENT_USER\Software\ESRI\ArcGIS Silverlight Viewer\v3.0

Katy

OlegLukyanov

I have the same error after upgrade to 3.0 64 AG SL Viewer version from 1.0.1 rus. I clean all my browser client cashe and try to open builder from another computer.

From Mozilla web-cosole

[16:07:16.776] GET http://gis/builder/ [HTTP/1.1 200 OK 3мс]
[16:07:16.937] GET http://go.microsoft.com/fwlink/?LinkId=161376 [HTTP/1.1 302 Found 1817мс]
[16:07:17.607] GET http://gis/builder/Templates/Get?f=json&r=80a66f00918a4edba26d78d7fbe30909 [HTTP/1.1 500 Internal Server Error 3мс]
[16:07:17.608] GET http://gis/builder/Settings/Get?f=json&r=28eef46aa30843419e2393e43d92dab9 [HTTP/1.1 500 Internal Server Error 11мс]
[16:07:17.683] GET http://gis/builder/Extensions/Get?f=json&r=4f0b7628f22a4ae4894f6fae19bac643 [HTTP/1.1 500 Internal Server Error 2мс]

I try to remove and reinstall 3.0 but aftrer removing I see message

"Another version of Viewer 3.0 Setup already installed...".

I didn't found Viewer 3.0 version in Install\Remove

Oleg

Russia

MatthewLewis

Hello Rich,

I triple checked the cache. Seems the issue was with both our server and client machines not clearing correctly. We now have access to the builder. Very impressed and looking forward to the new features.

Thanks again for the help

MatthewLewis

Thanks for getting back to me Rich,

When running debugging tools in IE and Firefox I'm getting a repeat error of the following. Unfortunately the log had reached 50000 entries of the same message. This could be me incorrectly using the developer tools in I.E

I've also attached the net logs from firebug which was giving "500 Internal Server Errors" on some JSON Requests.

[Arg_NullReferenceException]
Arguments: 
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.10411.00&File=mscorlib.dll&Key=Arg_NullReferenceException

at <Unknown>.<>c__DisplayClassb.<Application_UnhandledException>b__a  (IL offset: 0xffffffff)
at <Unknown>.App.ReportErrorToUser  (IL offset: 0xffffffff)

InternalServerErrors.txt.zip

LabelIssue.JPG

RichZwaap

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