Hi,
I went to an Esri story map event where I was told there's an email address folks can send their story maps to Esri professionals to get feedback. I must have written the email address down incorrectly as it keeps bouncing back. The email address I have is storymaps.review@esri.com.
Does anyone have the correct email address?
@JasonHolcomb -- I'm sorry you had trouble finding a way to report an issue. Posting something here on the community is a good place to start! Below is some additional information that I hope is helpful.
Since ArcGIS StoryMaps is part of Esri's ArcGIS platform, you can get Technical Support at https://support.esri.com or by emailing support@esri.com.
When you are signed in to ArcGIS StoryMaps there is Help menu (?) at the top right with a Feedback option that provides instructions and links for asking questions, reporting technical issues, submitting enhancement requests, and more.
storymaps.com was a storytelling product that was separate from ArcGIS, but it retired in June 2025. You can visit storymaps.com to see the retirement message.
Thank you, Owen. This is very helpful!
Jason
The same thing happened to me when I emailed support@storymaps.com. I am thinking you have to have a ticket or some other permission to notify them of a problem. I have not yet found an email address to report a problem. That is poor service.
Les membres connectés peuvent publier, suivre les mises à jour, et plus encore. Nouveau ici ? Inscrivez-vous gratuitement.
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.
