Land Use Public Notification 10.2 and ReportLab issues

Question

Just downloaded the 10.2 Land Use Public Notification toolset today (http://www.arcgis.com/home/item.html?id=30f1c037c6b5407894fccb94b536c2b6). I installed the 32-bit reportlab 2.5 download on my 10.2 64-bit Desktop (i first installed the 64-bit but the tools wouldn't run). I installed the 64-bit reportlab 2.5 download to my 10.2 server (both per the requirements page at http://resources.arcgis.com/en/help/localgovernment/10.2/index.html#/Requirements_for_Land_Use_Public_Notification/028s000000q3000000/).

I can run both the CSV and Avery tools on my desktop successfully. I can publish the results as geoprocessing services to my server no problem. When I try to run the Avery tool from my Flex application, I am getting the following error in my server log:

Traceback (most recent call last): File "\sitehost\arcgisserver\directories\arcgissystem\arcgisinput\DOGIS\PublicNotification.GPServer\extracted\v101\mapsandgeodatabase\Local Government.tbx#GenerateAveryLabelsPDF_localgov.py", line 1, in ImportError: No module named reportlab.pdfgen Failed to execute (GenerateAveryLabelsPDF). Failed to execute (GenerateAveryLabels).

It looks like I have a problem with the ReportLab install, but I'm not sure what. Any ideas? Thanks

Mike S

MikeSchonlau · Answer

Thanks, Lindsay. We've actually moved this function to some different software.

LindsayThomas · Answer

Mike, are you still having this issue?

I would advise to install or re-install the report lab package and see if that helps. If not then, let us know.

-Lindsay

RyanSellman · Answer

Hi Michael,

Thanks for the response.  I finally got my gp service to work after an uninstall and reinstall of reportlab 2.5 on both my 10.2.2 Desktop (32 bit) and 10.2.2 ArcGIS Server (64 bit).  Hope this helps.

Ryan